Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/25/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On or about 9/15/22, I brought my car BMV for service the vehicle had problems turning on, they gave me a long list if things they had to fix after paying them over $1,500 and over a month ( I picked up the vehicle on 10/3 and had to sent it back on Oct 14 because the vehicle would not turn on) and they charged me an additional almost 500 dollars, after many excuses up to date, picked it up today Oct 21 and the vehicle was in the same condition I gave it to them, the vehicle is inoperable, I was just able to drive it home before it shut down. This is totally unacceptable, I paid them my hard earned money to have the vehicle returned in the same condition. They did not fix my vehicle, O have no idea what they did, (the mechanic tells me its going to have trouble turning on but it will run) , I have never heard of such a thing. Its upsetting the this business conduct themselves in a manner which I consider reckless and dangerous giving me back my vehicle with a clear and present danger.

  Business Response

  Date: 11/14/2022

  We at Mayers Auto Body received the complaint that was send to you from one of are customers ***********************************, he called my shop claiming his car well not start or starts then shots of we asked to have car tow to the shop  wen the car was dropped of one week later we found out that was no fuel in the tank, We got same fuel after that car started at that time we connected are scanner to find out the codes in car computer to see what is wrong with the car, After we retrieved the codes we called ****************** to explain wat has to be done according to are scan report that we have car needed coil packs and spark plugs also it was a code for fuel failure at that time we told ****************** he can pic up the car drive for couple days se if the fuel problem well go a way to let us know, ****************** called ***** days later to let us know that hes car well not start again he was going to sand the tow truck to bring the car toa are shop 2 hours later he came to are shop driving the car he left the car, We scand the car again gave us a code for a fuel pump after we installed fuel pump car starts and shuts of  we scan the car again we get a code for low voltage we purchased and installed new battery at no charge to ****************** tis car needs lot of additional work as of yet ****************** has unpaid balance!

  
  

  Customer Answer

  Date: 11/14/2022

  
  Complaint: 18298301
  
  I am rejecting this response because:
  

  Unacceptable, I need this explained like I am a 2 year old, I am obviously not a mechanic , I therefore, hire a mechanic because one of my complaints was the vehicle was having problems with start up as well as the fuel gauge not registering, I received my car several weeks later still with the same problem, why would I be told drive your car and see if the problem resolves itself as they stated on their  after spending money for repairs, I ask you what necessary repairs , the car is sitting in lot because it does not start, I was given the vehicle back the same condition and maybe worse.. What was fixed? How dangerous is it to give a car back on the premise Lets hope the problem resolves itself what type of business is this to say this to a customer and more importantly put their lives at risk? Unpaid balance, see the video attached when I received the vehicle and it would not start, how was I supposed to keep giving these people additional money, now I have no car, very unsettling as the danger I was subjected to and at this point I feel I gave my money as a freebie because the end result was I have no vehicle. Why wasnt I informed from day one (1) and given options,  I was then after weeks waiting told my vehicle needed a lot of work , but, instead they put bandaid on it, and hoped for the best, totally appalling. Again, totally unacceptable and unprofessional.
  
  
  Regards,
  
  *******************************