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Business Profile

Liquor Store

Vingo Wine & Spirits

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently(2/28/2024) had the misfortune of visiting Vingo *************** and it was an absolute nightmare. I purchased a bottle of wine, hoping to enjoy a nice evening, only to find out that it was completely spoiled upon opening it. Disappointed but understanding, I rushed back to the store within 30 minutes of purchase, expecting a simple refund or exchange.To my astonishment, the salesperson I encountered was not only unhelpful but also shockingly rude. They outright refused to provide a refund or even entertain the idea of exchanging the spoiled bottle for a fresh one. Their dismissive attitude and lack of concern for customer satisfaction were truly appalling.It's clear that Vingo ************** prioritizes profit over customer experience. Selling spoiled wine is bad enough, but refusing to make it right is downright unacceptable. Save yourself the trouble and avoid this store at all costs. There are plenty of other establishments that value their customers and actually stand behind the products they sell.

Vingo Wine & Spirits is NOT a BBB Accredited Business.

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