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Business Profile

Medical Imaging

Imaging Consultants of Essex

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Imaging.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received text message and a letter in the mail from a collections agency saying I owe Imaging Consultants of Essex $430 and now they’re collecting. I never received any mail, email, text, or phone call from Imaging consultants of Essex regarding the bill. I’ve checked online to see if anything is posted and it’s not on the hospital portal. I was never notified nor given any reason why I had to pay given I have insurance. This is fraud or incompetence of the business.

    Business Response

    Date: 06/06/2025

    Thank you for your recent letter regarding the complaint submitted to your organization by ******** *******.  ****************** provides medical billing management services on behalf of Imaging Consultants of Essex.  As such, I am responding to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Imaging Consultants of Essex. 

    Our review of the patients account has resulted in these findings:

    Statements were sent to the patient on 10/23/24 and 1/13/25 to the same address listed in the BBB complaint.
    The patient accessed statement online on 2/14/25
    Outbound calls were made to the patient on 1/2/25 and 3/21/25 to the same phone number listed in the BBB complaint.
    Text messages were sent to the patient on 11/27/24, 12/7/24, 12/14/24, 2/14/25, 2/24/25 and 3/3/25 to the same phone number listed in the BBB complaint.
    Due to no payment or communication from the patient the balance of $458.37 was sent to the collection agency on 1/21/25 and 4/15/25.
    The $458.37 was cancelled with the collection agency on 6/5/25.
    The $430.00 has been refiled to the patients insurance.  These charges are on hold pending a response back from the patients insurance.
    The patient is currently responsible for $28.37.  Another statement has been sent for this balance, or the patient can view/pay at *******************************.

    We regret the inconvenience this has caused ******** *******.  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.


  • Initial Complaint

    Date:03/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Good evening,Today on 3/5/23 I was notified on my Experian app that I have a new collection from Imaging Consultants of Essex for $118. I never received any kind of email, voicemail or mail correspondence regarding this. I would like the collection to be removed immediately from my report and sent a proper bill, if it truly is my bill. I have disputed this with the credit bureaus as I was never properly informed of this bill. I will be contacting an attorney and the attorney general ,and *********** if necessary. Im hoping we can work this out. Thank you

    Business Response

    Date: 03/14/2023

    Thank you for your recent letter regarding the complaint submitted to your organization by **************************  **************, LLC provides medical billing management services on behalf Imaging Consultants of Essex. As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Imaging Consultants of Essex.

    Our review of the patient's account has resulted in these findings:
     
    A statement for $118.24 was sent to the patient on 3/19/22 to the same address listed on the BBB complaint.

    A pre-collection letter for $118.24 was sent to the patient on 5/15/22 to the same address listed on the BBB complaint.

    Imaging Consultants of Essex has removed the $118.24 with the collection agency and credit bureaus have been notified.

    We regret for the inconvenience this has caused ************************** At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

    Customer Answer

    Date: 03/14/2023


    Complaint: 19544149

     

    good evening, 

    i appreciate you following up with the collection agency in a timely manner 

    I would still like proof/documentation that the credit bureaus were contacted. I also would like proof that it is requested that this account be deleted from my credit report completely

     

     

     



    Kindly, 

    *************************

    Business Response

    Date: 03/15/2023

    The collection agency is sending a letter of deletion directly to the patient.

  • Initial Complaint

    Date:12/19/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no idea what the charges are for But all of them were sent to collection and affected my credit score they were all reported the same day December 5 of this year charges for *********** and 436 I got insurance and any charges shouldve gone through them then to me

    Business Response

    Date: 12/20/2022

    Thank you for your recent letter regarding the complaint submitted to your organization by **************************** **************, LLC provides medical billing management services on behalf Imaging Consultants of Essex. As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Imaging Consultants of Essex.
    Our review of the patient's account has resulted in these findings:
     
    Imaging Consultants of Essex is billing for the radiologist who read all films the patient had done at *********************************************** on 6/29/18, 12/8/18,10/19/19 and 1/18/20.

    Statements were sent to the patient on 7/14/18, 12/18/18, 12/31/19 and 1/28/20 to the same address listed in the BBB complaint.

    Pre-collection calls were made to the patient on 8/22/18, 2/11/19, 2/24/20 and 3/23/20 to the same phone number listed in the BBB complaint.

    Due to no payment or communication from the patient the balances were sent to the collection agency on 9/11/18, 3/5/19, 3/17/20 and 4/14/20.

    The patient can call the collection agency to pay any outstanding balances or further review of account.

    We regret for the inconvenience this has caused ****************************  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

  • Initial Complaint

    Date:11/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After I received an unexpected medical surgery in 2021. Unfurtunally, the hospital sent the billing to diferrent departaments. For Imaging Consulting of Essex, I never received a medical bill of any kind a notice legitimately nothing.. now my credit score was seriously impacted because of this company and I want answers from them and a resolution I am beyond mad.This 3 Bills ($194+$198+$358)went straight into collections without providing me the invoice to pay. The company argue that the address is wrong, but I did not receive anything.For this company, you can see that I am one of hundreds who have experienced this gross and predatory action. However, I would like to pay the amounts and Imaging Consulting of Essex company and the agency collection company does not want to remove this bills from my credit report.

    Business Response

    Date: 11/21/2022

    Thank you for your recent letter regarding the complaint submitted to your organization by ************************** **************, LLC provides medical billing management services on behalf Imaging Consultants of Essex. As such, *************** to your inquiry on their behalf. It is our mutual goal to provide accurate and timely billing services in a satisfying manner to the patients of Imaging Consultants of Essex.

    Our review of the patient's account has resulted in these findings:
     
    A statement and a pre-collection letter were mailed to the address the patient provided at time of service.

    The charges have been cancelled with the collection agency on 11/21/22.

    A new statement for $750.00 is being sent to the patient to the address provided in the BBB complaint.

    We regret for the inconvenience this has caused **************************  At this time, we request you close this complaint as we have resolved it in a satisfactory manner.

Imaging Consultants of Essex is NOT a BBB Accredited Business.

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