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Business Profile

Podiatrist

Essex Podiatry Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Podiatrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/01/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    it is now may 2023, and in january and feb saw these drs ****** and ******** as in network, incorrectly billling out of network. to date have had no closure of able to get proper care for my feet pain. the billing *** claims they are working on correcting 4 visits that were billed in error as out of network.something is extremely wrong withthis entire messy ****** and thebilling company they are using. and wiht zero help from the dr. ******

    Business Response

    Date: 05/10/2023

    Patient was seen in our office for treatment. Our billing service submitted claims for these services. The patient, noted in this complaint, has received all the payments from his insurance . We have not been paid anything.

    Our billing company has contacted the insurance company to indicate that the services rendered were in network, and they are awaiting a reply. I was told this could take ***** days. The patient has been told this numerous times. He has the checks from his insurance, not **. We have not tried to bill him. 
    He indicated that while he was pleased with our care, somehow the fact that the insurance issue remains unresolved has incensed him.

    We indicated that we would continue to treat him , but patient has discontinued contact.

    I repeat, the patient has received all payments, and we have not been compensated by him. Highly confusing.

     

    Customer Answer

    Date: 05/10/2023


    Complaint: 20003967

    I am rejecting this response because:this doctor talks all about my incensed but all for the wrong reason.  this  is NOT confusing at all.   I have told him and his billing company NUMEROUS times I am afraid  to continue seeing  this doctor because of this LOUSY billing errors that happened for all 4 visits back in january! 2023 it is now middle May and still not compleet!  more than 90 days.  I am in great pain in my left ankle and bilateral heels and was in the midst  of treatment by this doctor but terrfied of a billig nightmare.  these checks that were sent to me in erro were never considered as my money. I do not know why this man thinks that is some kind of comfort???


    Regards,

    *********************************

Essex Podiatry Associates is NOT a BBB Accredited Business.

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