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Business Profile

Recreational Vehicles

Ninebot US

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Recreational Vehicles.

Complaints

This profile includes complaints for Ninebot US's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ninebot US has 3 locations, listed below.

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    • Ninebot US

      184 S Livingston Ave Ste 9-308 Livingston, NJ 07039-3014

    • Ninebot US

      20 Troy Rd Whippany, NJ 07981-1600

    • Ninebot US

      20 Troy Rd STE #5 Livingston, NJ 07039

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/21/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a NineBot Segway for $480.43 on December 3, 2022. I have been trying to contact Segway by phone and email since just before the beginning of November 2023. I do not have the first dates of the phone calls but do hae the back and forth conversations since November 2. They only respond through email, and even after I found the serial number they requested, they continue to tell me that I do not have the correct serial number! I have sent them every possible number on the unit, including the serial number directly from the app itself, this was the app the unit was connected to. They have not shared any information about returning the unit to them since it is within the year warranty, even after I explained the unit locked up completely and my son was hurt badly when this occurred as he was expelled from the unit onto the road. I cannot get any response other than a constant request for a serial number, which they now have. There is no ability to speak to anyone, other than an operator who states they will respond by email. I feel they are trying to push this past my date of purchase to have one more excuse to not fix my product under warranty.

    • Initial Complaint

      Date:06/22/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      received a firmware update through the official app, afterward the unit only has 1 speed which is under 10 mph. I sent several email and fulfilled all the request from Segway.this started May 28th, and just received a email that the serial number was changed and its no longer under warranty. In which i explained from the beginning this happen because of the upgrade to new firmware.now I spent a lot of money and it worked exceptional prior to the download. All i want is that the unit be sent back to the previous state so i can get back and forth to work safely.Living in Long Island 10 mph is a death calling.

      Business Response

      Date: 06/30/2023

      The customer's complaint is with the manufacturer, Segway.  Ninebot **** is simply a distributor of some Segway and Ninebot parts and accessories,  

    Ninebot US is NOT a BBB Accredited Business.

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