Reviews

This profile includes reviews for Phone.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Phone.com, Inc.

  184 S Livingston Ave Ste 9-222 Livingston, NJ 07039-3014

• 

  Phone.com, Inc.

  625 Broad St Ste 240 Newark, NJ 07102-4417

Review Details

• Review fromMarcel C

  Date: 09/14/2024

  1 star
  WORST DECISION EVER!!! ince 2022and was eager to try your receptionist service after seeing an advertisement for a 3-month free trial followed by a monthly fee of $4.99. However, I was disappointed to discover that the actual pricing was different. The trial period was not available and the monthly fee was $19.99, a significant increase. I enable script for free and next month charge $60 and i did not approved

• Review fromchoezom g

  Date: 07/13/2024

  1 star
  i have applied for there services in april 2024, now it is july and without prior notice they deactivated my account , they gave me refund for only month of july amounting $125.00. but i have not used there service since april. now in july i started using services now they suspended my account , they are imposters and there support is outside and they are not use full at all . please help me getting my money back .

• Review fromVerbalKnot

  Date: 04/15/2024

  3 stars
  I have been a customer of ********************** since 2018 and was eager to try your receptionist service after seeing an advertisement for a 3-month free trial followed by a monthly fee of $4.99. However, I was disappointed to discover that the actual pricing was different. The trial period was not available and the monthly fee was $19.99, a significant increase. This left me confused and frustrated, leading me to cancel my subscription.The pricing issue was not the only problem I encountered. I was attracted to the ** receptionist feature, but despite multiple attempts, I couldn't set it up. This made me question the reliability of your service.As a long-time customer, I have always valued the quality and value your company provides. The inconsistencies in pricing and service experience with the receptionist service surprised and disappointed me. I believe it's important to share my concerns so that your company can improve and offer the best experience to all customers.I signed up for the receptionist service mainly due to the appealing pricing, but I discovered the actual pricing was much higher, raising questions about your transparency. Additionally, the failure to set up the ** receptionist feature was disappointing and raised doubts about the overall quality of the service.A reliable and efficient receptionist service is crucial in today's business world. Unfortunately, your receptionist service failed to save me time or improve my business efficiency.I want to express my disappointment with your receptionist service. The pricing discrepancy and inability to set up the ** feature have led me to cancel my subscription. As a loyal customer, I hope you will consider my feedback and strive for more transparent and reliable services in the future.

• Review fromBrenda B

  Date: 03/13/2024

  1 star
  DO NOT USE THIS BUSINESS! They claim no contract, no commitment, cancel any time; however, they will not provide any prorated refunds after they take payment. So you pay for a year, and try to cancel with no refunds......This is THE definition of a 1 year commitment!! I used phone.com for 1 year and was unimpressed with the company. I received spam calls CONSTANTLY and the blocking feature never synced up properly between my phone.com ap and their website. I finally had to block people on my main cell phone line so that when the call was fwd'd to my cell it would block the number before ringing to my cell. Additionally, I often had issues with calls connecting - I would dial and nothing would happen.So when I finally found something cheaper and better, I decided to switch. I was only 2 weeks into my auto renewed yearly payment with phone.com when my phone number got ported out and they were unwilling to provide any discount whatsoever. Yet upon cancelling, their email says "please come back and get 20% off the next 6 months...." Company lies, attempts to steal your money and operates with horrible customer service. Be warned!

• Review fromRobert C

  Date: 02/20/2024

  1 star
  WORST DECISION EVER!!! I used phone.com for 2 years. When my business was bought out, they ported the number to their phone system. I was charged the full annual rate and called in to question the charge. They told me too bad so sad. "We don't ever refund any money that has been charged". They told me that porting the number away wasn't a cancel and that I would still have to pay. I tried to cancel but he told me he was unable to cancel the account and I would have to call back in ***** hours to speak to the cancellation department.

• Review fromJohn S

  Date: 01/05/2024

  1 star

  John S

  Date: 01/05/2024

  THIS PHONE SEWRVICE WILL NOT ALLOW YOU TO CANCEL YOUR ACCOUNT

  Phone.com, Inc.

  Date: 01/16/2024

  Phone.com does allow customers to cancel accounts. We have no contracts and customers can cancel any time. However, in order to protect our customers from unauthorized account cancellation, which can result in the loss of a business phone number, we must verify the identity of the account owner before canceling the account.

• Review fromTamar O

  Date: 11/02/2023

  1 star
  I was searching for business-strength VOIP phone service. I was given free phone service by Phone.com for a few weeks, and it was suitable, so I pre-paid for the next 12 months. Paying yearly was their business style. March 2022, I was billed $172.84 USD. The first 12 months with Phone.com was uneventful, since I had few calls and no complaints.March 2023, I pre-paid $205.80 USD for another 12 months. The trouble began immediately after my March 2023 payment, when Phone.com suddenly gave me horrible phone service. It is impossible to conduct personal or professional business, due to the consistent sound distortion. Useful business-focused features disappeared from the dashboard, and worse than that, call quality became consistently horrible, so that whoever I called would hang up. This happened all the time. Always, the other person heard an echo and I could not hear what the other person was saying. I want to emphasize that none of these sound distortions previously occurred. Then June 2023, 3 months after paying, Phone.com emailed me saying that beginning July 1, 2023, I would no longer have texting service, unless I paid an additional $20 USD. My texting service was discontinued July 1, 2023. I have not been able to send out a text message since July 1, 2023. Eight months later, after paying, I have still not been given suitable phone service. It is useless phone service. I have not been given any refund. Personally and financially, I have suffered overwhelmingly, with far-reaching inconvenience. Phone.com has cheated me, not provided the service that I paid for, and has stolen money from me.

• Review fromBrian T

  Date: 08/03/2023

  1 star
  Do not use this company. I paid for a year in advance and everything was good until about 8 months in, when i receive micro charges on my account. I disputed these with my bank, which they are still looking into. Since I filed a claim on these charges, Phone.com proceeded to cancel my phone service within 3 days of this with no compensation to my 4 remaining months. I filed a dispute with my credit card company for these charges but unfortunately too much time has passed and i am unable to get any of my money back. i will never work with these guys again and i had multiple numbers for my business thru them. if you dont listen to me, at a minimum, DO NOT pay in advance!

• Review fromJordan L

  Date: 03/30/2023

  1 star
  After months of outages on all my company phone with no technical support, I finally canceled my account after moving to another service. Phone.com did not return any pro-rated money despite the fact that I had paid for a year and was only 6 months into that year. Wow!

• Review fromBen I

  Date: 01/05/2023

  1 star
  DO NOT USE THIS BUSINESS, THEY WILL NOT ALLOW YOU TO CANCEL YOUR ACCOUNT!!