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Business Profile

Construction Equipment

SJM Marketplace Ventures LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Construction Equipment.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/25/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 14, 2024 ordered big red tiller, listed as new. Later saw info on ebay below, in description saying it was certified refurbished. Received tiller with minor shipping damage (handlebar not secure and bashed into packaging, splitting hand grips). Oil leak required repair shop attention. They found many problems, which seller said he'd pay for repair on. It took months to get repair shop to look at it, order parts and repair. Seller initially paid for estimate and initial repair, but stalled on paying the rest of the bill. Ebay doesn't allow refunds after 90 days, and seller used this as excuse to not fund the final repair bill, though he said he would.
    Attempts to contact seller resulted in no response. Ebay said he could do rest of refund through ******, but seller unwilling to do so. Ebay order ************. Ebay is saying to contact seller, but seller is not responding to multiple attempts. The "refurbished" tiller was not adjusted to run in forward, had no bearing race on transmission shaft, which was causing vibration and resultant damage to any new oil seals used to stop oil leak. The refurbishing people used permatex or form a gasket instead of the proper gaskets, which the repair shop had to soak in gas to remove, so the proper gaskets could be installed. In emails exchanged initially, the seller suggested waiting for final reimbursement until the final bill from the repair shop was available. This appears to have been a stalling device, until ebay's 90 day window for refund was passed.

SJM Marketplace Ventures LLC is NOT a BBB Accredited Business.

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