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Business Profile

Diesel Repair

Captan Auto Repairs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diesel Repair.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/22/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My car wouldnt start. I got a new starter put in by this same shop on Jan 21, 2022. I came back to the shop after another mechanic told me that my starter was grounded and it was faulty so the vehicle would start some times with no problems but other times wouldnt start at all. So I took it back to Captan for the warranty exchange of the starter. **** said it wasnt the starter his starter was good. So he found a ground wire that was corroded by the starter. He proceeded to file it down and cleaned it off. That fixed the sparks coming from that wire. I drove my car for a few weeks without a problem and then it just wouldnt start again. I was waiting to get paid to tow it back to Captans shop to replace the starter. Then on Wednesday of last week i went into my car and tried to start it and it started so I drove it into the shop. Told **** what had happened and that I wanted him to change the starter to which he again said its not the starter. But to leave the van for him to check what is wrong with it. He called me Friday saying its $245 the van is ready. I told him I would try to get the amount loaned to me because I get paid on the following week on Wednesday he said he couldnt hold the car to Wednesday and that he needed to charge for parking fee because he needed the space. He didnt charge me extra for that. Today I came to the shop to pick up and pay started my car and drove home like 3 miles fron the shop. Parked too far from the curb so I was going to move closer and the car wont start. I called him and told him that the car has the same issue and that I wanted my money back because I wasnt paying him for something that my car didnt need.

Captan Auto Repairs is NOT a BBB Accredited Business.

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