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Business Profile

Electronic Equipment Repair

Inter World Highway, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Equipment Repair.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromNathaniel U

    Date: 12/04/2023

    1 star
    TEquipment is a poorly run company that does not care about its customers.In my case, they accepted my order without indicating that the item was not in stock and did not provide a lead time. I start to question what is going on with my order, so I call a week later and request a lead time. They leave a message and only state why they don't have a lead time and don't do any additional effort to determine it. There is no followup, so I call back a week later for an update. They explain the shipment will not go out for another two weeks at which point, I requested to cancel the order. They accept my cancellation over the phone verbally, but do not send a confirmation of cancellation even after asking about it. Despite my call and reassurance of the cancellation, a few days later, they ship the item and send me a tracking number. I call to indicate I am traveling for the holidays and there is no one to receive the shipment and or return the item. They don't care and restate they are not able to return the packge for me. Additionally, they refuse to reroute the shipment back to their facility due to a "company policy".I can understand mistakes happen, but a good company would own up to them. They don't care to have repeat business. They are a low cost supplier that will burn you, if there are any issues with your order. Don't expect your order to come on time or problems to get resolved by TEquipment.

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