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Business Profile

Construction Estimates

Tri-State Home Pros LLC
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BBB Accredited BusinessA Rated by BBB

Reviews

Customer Review Ratings

3

Average of 2 Customer Reviews

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Review Details

  • Susan R

    Date: 07/12/2024

    Susan R

    Date: 07/12/2024

    *********************** from Tri-State Home Pros, LLC was contracted to replace my old sunroom roof which was leaking. He sent his son *********************** out to complete the job of completing tearing off my old roof and replacing with with a new one. I was assured by both **** and **** that the new roof would be "water tight" and I would not experience any leaking. The sunroom roof replacement occurred in March of 2024. Since the replacement the new roof is leaking in various spots. I have reached out to **** numerous times, all of which are documented to make him aware of the problem. He will occasionally answer the phone and tell me he will send **** out and that never happens. I have also called **** numerous time and he will never answer my calls or return them. I am just finding out from other customers of Tri-State Home Pros that they are experiencing similar situations.

    Tri-State Home Pros LLC

    Date: 09/19/2024

    We did have some weather related delays. This job was completed and water tested. We were called several months later stating had a leak. Upon inspection, the gutters and valleys were never cleaned, which is always necessary to prevent leaks. I have pictures I can submit. **** cleaned the gutter and water tested the room again. It is always the customers responsibility to maintain their gutters and valleys. We are always available to further service this room if they have any problems. Regards, ****

  • Andrew G

    Date: 06/07/2024

    **** and his crew of **** and *** installed insulated aluminum R5 level roof panels to replace our 25 year old polycarbonate panels that had holes in them. They made our sun room better than new and the room is usable year round with this upgrade. **** and *** work smart and hard completing the job in a day, and did this upgrade while thoroughly checking our panel walls, door and windows to make sure our 25 year old sunroom will stay like new for many years to come!

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