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Business Profile

Dental Services

Dr. Dental: Dentistry & Braces

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received services for braces my daughter ****** ********** with this provider that was partially covered by insurance. All was well and then i started getting bills in 2025. Turns out in 2024 my group number for my dental insurance changed but instead of letting me know there was an issue during any of the the monthly appointments they just went ahead with the scheduled monthly appointments. When I realized there were no dental claims filed with my dental insurance for any of the appointments during 2024, i provided the office with my updated insurance info and told them to file the claims with the insurance as this was a covered service. I've called multiple times and gone to the office in person to get this resolved and still no claims have been filed for those 2024 monthly appointments. Now they refuse to remove my daughters braces and say I have a balance due!!! I want my insurance to be billed correctly for all appointments in 2024 and get this settled. Its almost impossible to get anyone on the phone at this location and they're hardly ever there. This is totally unprofessional service by a health care provider.The last visit my ***************** was billed for was 01/11/2024!! No other claims from Feb to Dec 2024 even though there were monthly ********* ***************** info: ID #: ************ group: 0100DN-0010

Dr. Dental: Dentistry & Braces is NOT a BBB Accredited Business.

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