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Business Profile

Plumber

Toledo Plumbing and Heating

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Toledo Plumbing failed to properly diagnose a water leak. The plumber did not do a good job. I have not been able to use my bathroom sink for two months.

    Business Response

    Date: 01/12/2023

    We were called to the location for a leak in the unit below the individual who is complaining. We performed an evaluation and reported our findings to the property management company as per standard operating procedure. The sink is fully functional, and we did not say otherwise to the individual or the management company. We also did not bill or receive payment from *********************** for any plumbing work. The property management company paid for the work, as is their policy when the scope involves shared or common area issues at the property. We received no call back, and had considered the matter closed. We are proud of the work we do for The Abbington (the property association for the location), and believe this complaint may be misdirected. It would highly irregular to pay for outside plumber for a client who has never engaged our services and with whom we have had very little interaction. I would be happy to provide the invoice that serves as the report of the evaluation if that would help clear this up.


Toledo Plumbing and Heating is NOT a BBB Accredited Business.

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