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Business Profile

Truck Driver Training

Jersey Tractor Trailer Training

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Truck Driver Training.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/07/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I provided this school with a $900 deposit.. The deposit was made on Oct. They told me I would hear from them in a few weeks to schedule Sat. classes and I should probably start around January. Being that I was unable to do classes Monday threw Friday. Someone was suppose to reach out to me so we could discuss my weekend options. That’s the reason I was told I would have to wait so long before I started. I waited to after the holidays and still received no phone call from their company. I called in the middle of Jan. they had no idea who I was and that I was waiting for a call. They again told me I would get another call back with details. Again I never heard back from them that month so I called again in the beginning of February. They told me I would get a call back from Victor R***** telling me my options. He told me as a courtesy I would get one 8hr class on Saturday with the test being taken at the end of that same day. Not a practice test but actual test. And they could not give me notice. it would have to be done the week they tell me. I did not sign up for a courtesy. I signed up for a school. I was told classes will take up to six months if I was only available on Saturdays. Now we’re in March and still no call. I called them for a refund and they asked me to visit there office. When I reached the property he wanted to re-open my case and start new. I told Victor I no longer felt confident in there school and just wanted a refund being that they forgot about me and it’s going on 6 months. I told him I was going to record the conversation since I was told something different in the past and wanted this to be iron clad. He yelled at me, threw my license at me and told me i was never going to get a refund and to leave his building. I was able to record his outburst. In a nutshell, I never took a class. I never got a phone call to take a class. They completely forgot about me and are refusing to give me my money back.

Jersey Tractor Trailer Training is NOT a BBB Accredited Business.

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