We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Animal Shelter

St. Huberts Animal Welfare Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Animal Shelter.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/28/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 4, 2023 I brought my Mom to St. Huberts to adopt a dog. My mom (*************************) is 90 and wanted a senior small dog, they had one and even the vet tech came by and said it was healthy and ready to go. My mother wrote a check for $175.00 and she adopted the dog. Later that night the dog had a terrible cough and was panting excessively. They took it to their vet who did an exam, xrays and stated it had heart failure and lung issues and to take the dog back. They did and then I called and they apologized and would refund my Mom her money. This is now July 26 and she still has not received the money after I have called 3 times and tried to email them as well. All I want is for my Mom to get her refund check. My Mom is the official adopter ************************* and the check should be issued to her.

    Business Response

    Date: 08/18/2023

    An offering to directly deposit the refund into the customer's account was made.  The customer opted out of that option and requested a paper check instead to mailed to their address.  The first paper check was "lost in the mail" we needed to wait the appropriate amount of time to be sure the check was not cashed, cancel the check, and reissue a new paper check.  The second check was issued and the customer chose to come to the Madison ******** to pick up the check at their earliest convivence. The  customer has at this time received their refund in full. 

    Customer Answer

    Date: 08/18/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It just took a long time and when the initial refund was offered by email there was no knowledge it was St Huberts it was seen as a spam email 

    Regards,
    **********************;
    ***********************

St. Huberts Animal Welfare Center is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.