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Business Profile

Christmas Decorations

OrnamentallyYou

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Christmas Decorations.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** ordered twice from this company and never received a product. They sent me tracking and say its shipped but nothing has shipped. They wont respond to my email or pick up when I call.

    Business Response

    Date: 01/13/2025

    Hi ****,

    We sincerely apologize for the frustration and inconvenience this situation has caused. Your satisfaction is very important to us, and we are dedicated to making things right for you.

    Our records indicate that your order was marked as delivered to *********, AK *****, at 1:28 PM on December 18, 2024. For your reference, here is the tracking link: ***************************************************************************************************** 

    If for any reason you havent received your package, please dont hesitate to reach out to us at ******************************************************************************************************. We are here to support you every step of the way.

    We genuinely appreciate your trust and understanding as we work through this together. Thank you for allowing us the opportunity to address your concerns.

    Warm regards,
    Mae
    OrnamentallyYou Team

  • Initial Complaint

    Date:11/11/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I pre-ordered a product on October 6, 2024, which was expected to mail on October. 30. The product never came. I have contacted Ornamentally You and they keep apologizing but have not stated that the product would be delayed, or that they would issue a refund. It shows on *******, that the company posted a *** shipping label on Oct. 25, 2024. but *** has still not received the package as of Nov. 11, 2024. I want a full refund for my yearly subscription.

    Business Response

    Date: 01/13/2025

    Hi *****,

    We sincerely apologize for the inconvenience caused by the delays in your order. We understand how frustrating it can be to wait longer than expected, and this is not the level of service we strive to provide.

    Our records indicate that your item left our warehouse on October 25, 2024, and a shipping notification was sent to you at that time. Unfortunately, due to the high volume during the holiday season, courier services have experienced delays beyond our control.

    We truly empathize with your frustration, as these delays have affected not only our business but also valued customers like yourself. While we have done our best to address these challenges, we regret any inconvenience this situation has caused.

    Upon further review, I see that your package was successfully delivered on November 15, 2024, at 12:40 PM. For your convenience, here is the *** tracking link confirming the delivery:  *********************************************************************************************************************************** 

    If for any reason you did not receive your package, please dont hesitate to let us know so we can assist you promptly. Our customer service team is always available at ************************************************************************************************************************************************ to help resolve any concerns.

    We genuinely value your trust and will continue working hard to provide a smoother experience in the future. Thank you for your understanding and patience as we navigate these challenges.

     

    Warm regards,
    Mae
    OrnamentallyYou Team

  • Initial Complaint

    Date:01/25/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Here is a copy of a portion of an email I sent the company on 1/12/24. "I have tried several times to communicate with you, but, so far, you have not responded. I don't understand why, since your website claims "We promise you a forthcoming, friendly, and positive experience for your time. Please contact us with any questions and concerns and we will promptly respond to you."On November 28, 2023, I placed an order with your company for ornaments. When I got them, I was not satisfied with them, so I began emailing you to find out how to return them. I started emailing you on December 9 and you did not respond until December 21. Not what I call "prompt." You gave me an address to return the ornaments and told me in your email that "once we receive it complete and in good condition, we'll refund you for the item cost minus shipping fee." Your website says "Once your return is received and inspected, we will send you an email to notify you that we have received your return item. If your refund is approved, a credit will be automatically applied to the original method of payment, within 3 to 6 business days, for the value of the item returned and any applicable taxes associated with the item." I returned the ornaments through **** on December 21, 2023. I included my name and order number with the items. According to the tracking on my **** receipt, you received my package on December 26, 2023 at 2:03 p.m. to the address I was given by you in your email. I have heard nothing from you since!!!! You have not acknowledged that my return was received. You have not given me a refund! I expect a full refund. By the way, you have no shipping costs, since I paid to ship it back myself!I am including my receipt when I purchased the items with the order number on it and the **** receipt. Also, I shipped them back to you in the same box with the same bubble wrap, so they should have been received by you in perfect condition!"The total cost I am seeking is $63.00

    Business Response

    Date: 02/09/2024

    Hi *****, 

    I believe this complaint was filed before you had gotten the latest response from our customer service rep. ** see there hasn't been an answer from you, please respond back to us as we are more than willing and wanting to help you get your item returned. Thank you! 

    Customer Answer

    Date: 02/09/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    *******************

OrnamentallyYou is NOT a BBB Accredited Business.

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