Home Warranty Plans
Select Home Warranty LLCThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for Select Home Warranty LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 5,671 total complaints in the last 3 years.
- 1,727 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/21/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Abusive nature of the business. I opted out of there services and asked to be removed from there list. I get anywhere from 4 to 7 phone calls a day as well as 3 to 4 text messages. I have asked numerous representatives from the company to remove me from the list and they said they would but still get numerous phone calls. The last representative advised me that they will continue to call me because I am a former client. There robot calls are down right abusive. I have blocked every spoof number they call fromBusiness Response
Date: 09/28/2022
The consumer filed a complaint through the BBB due to issues with their warranty service. A claims manager attempted to reach out to the consumer to discuss their claim concerns to no avail. At the present time we request that the consumer contact ***** at extension **** or via email at ******************************** to discuss their claim concerns.Initial Complaint
Date:09/21/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Select home warranty has breached the service level agreement. They take payments but haven't been able to service the policy. It's been a month since I made a claim to have my ac fixed. They have not sent anyone to my home. The house is over 80degrees. I can't cook because it raises the temperature.Business Response
Date: 09/28/2022
A claims manager reached out to the consumer regarding the complaint filed through the BBB. The consumer was upset that its been a while and still no technician was dispatched for their A/C claim. The claims manager reviewed the consumers account. The consumer was offered to secure their own technician, which they did not accept. The claims manager reviewed the claim and informed the consumer that there is an availability for this coming Monday.The consumer did not accept. The consumer was offered to terminate services and be refunded their August installment. The consumer requested a full refund. The consumer was informed that they filed a claim in August and are not eligible for a refund. The consumer was informed that the only refund they are eligible for is their August installment. The consumer requested a check for the August installment.Customer Answer
Date: 09/28/2022
Complaint: 18057042
I am rejecting this response because:
The business failed to meet their contractual obligations. After 30days waiting on a tech it's clear that they don't have a network in my area and should have never taken money.
Regards,
*************************Business Response
Date: 10/04/2022
The consumer proceeded to dispute their August, ************* installments and have been refunded for those installments on 9/27/22. The consumer no longer has a valid warranty agreement with Select.Customer Answer
Date: 10/05/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They refunded my account by way of 3 credits and a check.Thanks bbb
Regards,
*************************Initial Complaint
Date:09/20/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed a claim in November of 2021 because my blower motor fan wasnt working and our heat wouldnt come on. They said I had to find my own technician, because they couldnt find one available in the area. I couldnt find one that would work with their company. I called several times, and couldnt get satisfaction. My wife called 2 times and got the same treatment with no satisfaction. They kept taking the monthly fee, and are still collecting it to this day, yet our home has been without heat and cool for nearly a year now. I want every last ***** that Ive paid them returned to me and cancel the service. I requested a refund from them, they said they would not give it, but assured me if I continue service they will make it right. That was 3 months ago and nothing has been done. We cant go another winter without heat.Business Response
Date: 09/25/2022
A claims manager reached out to the consumer regarding the complaint filed through the BBB. The consumer was upset that no technician was dispatched for their claims. The claims manager reviewed the consumers account.The consumer was informed that they are authorized to secure their own technician. The consumer did not accept. The consumer was explained the secure your own technician process. The consumer stated that they will call a technician and get back to the representative for reimbursement.Initial Complaint
Date:09/20/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a home warranty from Select Home Warranty. I was told by the sales Representative that units would be repaired or replaced. I explained to him that I had cancelled from another company for not doing as they stated. He again told me that the units would be repaired or replaced. And even went on to say that i could use a company of my choice. I had my first appliance(s) I put in a claim on. The repairman came out and told me it would me more to repair then to replace. He went on to say if he replaced them he would have to charge a fee to remove the old units, which I understood that. However, I received a notice that only a small fraction of the cost would be covered. I called Select and was told the appliances being old that they would only cover an amount based on the age. I told him that was not ever explained to me. I was mislead i believe to get into a long term contract. I want to cancel my contract with a full refund amount based on the information I received was incorrect and deceptive. **** was not open to my request and would only say he understood and was very sorry but could not help me.Business Response
Date: 09/25/2022
A claims manager reached out to the consumer regarding the complaint filed through the BBB. The consumer wanted to terminate services. The consumer was upset that the same thing happened to them now with their old company. The claims manager offered to assist the consumer with their claim.The claims manager informed the consumer that they can increase their approval to $300 as a show of good will. The consumer accepted and was instructed to submit a paid invoice for reimbursement.Initial Complaint
Date:09/20/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My double oven went out made a *********** came out said it cant be repaired. Select home warranty is only wanting to give me $125. My policy says they will repair or replace. I understand there may be depreciation, but $125 will not even pay to have a electrician come out to install ( that is what the tech said an electrician had to install).Business Response
Date: 09/25/2022
A claims manager reached out to the consumer regarding the complaint filed through the BBB. The consumer was upset about their $125 cash in lieu approval when after their service call fee they will get $35. The claims manager reviewed the consumers account. The consumer was explained our terms and conditions at length as well as section 8.3. The consumer was explained that their unit is 20 years old. As a show of good will the claims manager offered to increase the approval to $250 since they have a double wall oven. The consumer stated that they will think about it and let them know.Customer Answer
Date: 09/27/2022
Complaint: 18054057
I am rejecting this response because:
The person I spoke with said that they would pay up to $400 or $500 I forget which he said towards a new oven. I told him I would look over my policy or contact with them and see what it said. It does not say anything about an amount it just says it will repair or replace after I pay a$45 service fee. He keeps saying it is 20years old but he doesnt know that the technician told them there is no date on it. I understand there may be depreciation, but that is ridiculous. A new one is going to cost about $3000 plus an electrician to install it, which they said they would not pay for. So $250 is all they are wanting to give me. They wont even release that until I send a receipt after purchasing one. . This is not acceptable!! Thanks!
Regards,
*****************************Business Response
Date: 10/03/2022
The consumer rejected our response stating that they were told they would be paid $400 or $500.
Unfortunately that is not correct.
Diagnosis revealed that the electronic control board is bad and no longer available. The unit needs to be replaced. Per the make/model and serial number of the unit, the unit is approximately 20 years old. The consumers claim was approved for $125 towards the cost of replacement per section 8.3 of their warranty agreement.
https://www.claimspages.com/tools/depreciation/appliances-major/stoves-ranges-electric/age=20/rcv=1000/
8. Select's Option. Select shall have the sole and exclusive option to:
iii. In lieu of replacing a system or appliance that is deemed irreparable or it is not cost effective to repair, said determination being made by Select, Select may choose to pay a cash settlement for the irreparable component of the system or appliance. Select is not responsible for installation. The cash settlement shall be in an amount not to exceed the depreciated value of the component/appliance being replaced;
When the consumer spoke with the claims manager the consumer was offered an increased approval to $250 as a show of good will. Unfortunately at this time the consumer is not eligible for any additional increase toward their claim as per the depreciation determination the consumer is currently eligible for $0 towards a replacement.
At the present time the consumers claim is approved for $250 towards the cost of replacement per section 8.3 of their warranty agreement. In order to proceed with the reimbursement process the consumer will need to submit a paid invoice of replacement. Once received we may proceed with the reimbursement process.Customer Answer
Date: 10/04/2022
Complaint: 18054057
I am rejecting this response because:
This is ridiculous!!! No where does it say an amount for replacement of the oven in the policy. $250 is not acceptable for a new double oven that the cheapest I can find is $2600.
Regards,
*****************************Business Response
Date: 10/13/2022
The consumer rejected our response stating that nowhere in the agreement does it state the replacement of the oven will be $250.
Per section 8.3 of the consumers warranty agreement it states that Select may choose to pay a cash settlement towards the appliance.The cash settlement will not exceed the depreciated value of the unit. Below is the depreciation calculations/determination.
Diagnosis revealed that the electronic control board is bad and no longer available. The unit needs to be replaced. Per the make/model and serial number of the unit, the unit is approximately 20 years old. The consumers claim was approved for $125 towards the cost of replacement per section 8.3 of their warranty agreement.
https://www.claimspages.com/tools/depreciation/appliances-major/stoves-ranges-electric/age=20/rcv=1000/
8. Select's Option. Select shall have the sole and exclusive option to:
iii. In lieu of replacing a system or appliance that is deemed irreparable or it is not cost effective to repair, said determination being made by Select,Select may choose to pay a cash settlement for the irreparable component of the system or appliance. Select is not responsible for installation. The cash settlement shall be in an amount not to exceed the depreciated value of the component/appliance being replaced;
When the consumer spoke with the claims manager the consumer was offered an increased approval to $250 as a show of good will. Unfortunately at this time the consumer is not eligible for any additional increase toward their claim as per the depreciation determination the consumer is currently eligible for $0 towards a replacement.
At the present time the consumers claim is approved for $250 towards the cost of replacement per section 8.3 of their warranty agreement. In order to proceed with the reimbursement process the consumer will need to submit a paid invoice of replacement. Once received we may proceed with the reimbursement process.
We have followed the terms of the agreement and provided the consumer with a determination in accordance to those terms. They have been serviced accordingly.Initial Complaint
Date:09/20/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We purchased an old home in January 2022 and it came with Select Home Warranty good until September 14, 2022. In July my husband noticed the attic ductwork had come apart in spots. It was leaking cold A/C air into the attic depriving our living space. I contacted Select Home Warranty by phone on July 26, 2022 3:36 pm ***** time, minutes after my husband discovered the loose ductwork, since the coverage included ductwork. I spoke to a ******** and was given a claim number of #******** He was pleasant and reassured they would get someone out to take a look. He said "it usually takes ***** hours". He sent an email confirming my claim.I hadn't heard from anyone so I sent an email asking what was going on. I was instructed to call. Every time I have sent an email I have been instructed to call. July 30, 2022 @ 11:42 am ** time I spoke to "******". He apologized and said they were still working on finding someone to come fix my air. He told me I could get my own person and then file a claim with Select Warranty for reimbursement. I told him we were new to the area and new to the state and we don't know anyone. He said they would keep trying. August 11, 2022 @ 12:00 noon spoke to a "****" He offered, "techs are backed up. Keep waiting. Find someone myself". When I asked what seems to be the issue? **** said "they are having a hard time finding someone that will work with their Warranty company". He put me on hold and called a local company, ********** and Sons. When he came back on the line he told me ********** refused to work with them. I told him my warranty expires next month and he assured me I would be covered. He told me to give them a few more days to find someone. Today is September 20, 2022 TWO months after first reporting my covered, warranted issue and NOTHING. ******** still hanging loose and coming apart. AC still leaking into the attic. My electric bill was ****** for August. We are two seniors on a fixed income and keep our house set at 82.Business Response
Date: 09/25/2022
A claims manager reached out to the consumer regarding the complaint filed through the BBB. The consumer was upset that its been a while and a technician has still not been dispatched for their claim. The claims manager reviewed the consumers account. The consumer was informed that all technicians in the area have no immediate appointments. The consumer was offered to secure their own technician. The consumer did not accept. The claims manger informed he consumer that their claim will be send back to dispatch.Customer Answer
Date: 09/28/2022
Complaint: 18052005
I am rejecting this response because: This is a very poor representation of the conversation. The "manager" ***** questioned why I did not take the offer of finding my own technician and I explained we are new to the area and new to the state and the only company we are familiar with, refused to work with their warranty company (per their representative, ****) . The offer is for $100 towards the service call and repair and then submit a claim to be reimbursed IF it goes beyond the limit. I don't know where you can get an HVAC tech for $100 (service and repairs) and I feel the "reimbursement" part, would be equally drawn out. Then ***** got a little testy and said "the ductwork may not even be covered". I stated ******** is clearly listed as part of my coverage. The last thing ***** said to me was "he would put me back to dispatch and I should hear from someone in the next few days. They would send me an email with three dates and times and I would choose which date and time works best for me". He said once I chose a schedule to send him an email and keep him up to date on which time I chose for my repair. That was a week ago and I have heard nothing. As far as there not being a tech readily available in my area ... my claim was submitted on July 26,2022 over two months ago. I feel I have been very patient. How many techs do they have in my area? How can they possibly be so busy no one can answer my service call in over two months? TWO MONTHS and now the response to the BBB is I'm sitting back in dispatch? Until when? I don't feel this is a solution at all. I stand by my complaint. I feel the company is stalling in hopes I will go away. They took $450 from the seller of this house for a warranty service contract. This is a claim on that contract.
Regards,
***********************Business Response
Date: 10/04/2022
The below technician has been assigned to the consumers claim and is scheduled to go out to their home this week. Once a diagnosis is received we may proceed with a claim determination.
Tipco A/C & Electrical
************Customer Answer
Date: 10/14/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***********************Initial Complaint
Date:09/20/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I joined in June 14 22, and paid $480 for membership. I have a major plumbing problem with leaks in the living room and basement. Select has sent four plumbers - two didn't show up, a third showed up but said he couldn't fix the problem, and a fourth decided he didn't want to work with Select.Business Response
Date: 09/25/2022
A claims manager reached out to the consumer regarding the complaint filed through the BBB. The consumer was upset that three technicians were dispatched and no one could fix their issue. The consumer was informed that we will request a new technician to be dispatched. The consumer was explained that they have a maximum allowance of $150 per section **** towards this claim type. The consumer accepted.Customer Answer
Date: 09/25/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*************************Initial Complaint
Date:09/19/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I took out a "repair and replace" comprehensive home warranty in June 2022. I selected this company due to the online advertising of having good service and being in the home warranty business. I am a first-time homebuyer with a property that had been occupied by others for years before me. The warranty states that there is coverage for plumbing system issues. Hence, I contacted Select Warranty in July *********************** my upstairs and downstairs toilets. After reporting the problem around July 22, a plumber finally showed up after several days. He did a temporary "fix," but the problems continued. I then called Select Warranty back. They could not get in touch with the original person who came or anyone else. In essence, there was no "repair" person available in my rural region. I tried something else. I tried to contact the original plumber directly on behalf of Select. The plumbing contractor was recontacted on July 27th. He responded that he would not show up because the ultimate fix was to have the two toilets replaced. If not, the stoppage would continue. Therefore, he is not coming back for a temporary fix. The plumber, and not myself, was the person who found out about the meager $150 rebate on a $600 job to replace both toilets on this plumbing system.I continued to follow up showing that the $150 was not even adequate to replace one toilet; I was told that this was the final resolution and nothing could be done. When asked why I did not receive a replacement with a supposedly comprehensive home warranty, I was told that I called within 3 months. I then called around September 9th or so to try to cancel this warranty and was told that I would face a $75 cancellation fee UNLESS I waited until September 16, when I was charged $47 fee again, but was told the cancellation would be free after that time. But, when calling again on September 19th, another rep said $75 cancellation was charged. I am asking for a return of at least $75.Thank you.Business Response
Date: 09/25/2022
The consumer filed a complaint through the BBB due to issues with their warranty service. A claims manager attempted to reach out to the consumer to discuss their claim concerns to no avail. At the present time we request that the consumer contact ***** at extension **** or via email at ******************************** to discuss their claim concerns.Initial Complaint
Date:09/19/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The contract cover page states that they will repair or replace a covered item. I was also verbally told this when I was sold the contract over the phone. Here is what the website says:1. Report a claim When something happens, call us or contact us online. Our team will open a claim 24/7.2. We assign a local professional Finding the right professional is difficult. We have a large network of professionals throughout the country.3. Repair Well repair your covered item. You pay a minimal service fee. Simple as that."WE'LL REPAIR THE COVERED ITEM." Any reasonable person would interpret this to mean we will fix your appliance if it can be fixed.However, buried in the fine print is that their definition of repair is either to fix OR replace the item for its depreciated value. If the depreciated value is less than the cost of the repair, Select Home Warranty chooses to depreciated value option. This option would be acceptable if the product is not repairable. However, mine is.My Subzero fridge needs a new thermostat and defrost motor, the repair costs roughly $1100. As the fridge is old, its depreciated value is $250.Select Home Warranty's marketing materials and phone sales team are deliberately misleading and misrepresented the warranty's true value.Business Response
Date: 09/25/2022
A claims manager reached out to the consumer regarding the complaint filed through the BBB. The consumer was upset about their $250 cash in lieu approval when they have a subzero refrigerator and can have it repaired. The claims manager reviewed the consumers account. The consumer was informed that they can approve their CPA they will need to submit invoice for reimbursement.Customer Answer
Date: 09/26/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
Date:09/19/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased a home warrantee for appliances on August 15, 2022. Called today to cancel this policy as they never provided any services and it was 32 days. Now they want to keep $75.00 for fees they never told me about and prorated fee for 3 days of $9.00 from my refund. When purchased they told me I could cancel at any time for a full refund. As with all of these warrantee companies, they tell you one thing and do something else. What is the $75.00 fee for when they did not provide any services. They owe me $84.00 that is being withheld illegally.Business Response
Date: 09/25/2022
A claims manager reached out to the consumer regarding the complaint filed through the BBB. The consumer was upset that they were charged a cancellation fee when they cancelled 2 days into the warranty. The claims manager reviewed the consumers account. The consumer was explained our terms and conditions. The consumer was explained that when they purchased the agreement they agreed to a 1 year term and if they terminate services early they are subject to a cancellation fee per section ****. The consumer wanted the cancellation fee returned. The consumer was explained that their agreement is cancelled per section ****.Customer Answer
Date: 09/26/2022
Complaint: 18044089
I am rejecting this response because: ***** company lied to me and told me that I could cancel at anytime and recive a full refund. I am still awaiting the socalled check that they claimed they sent for $441.00.
Regards,
********* VosgesBusiness Response
Date: 10/04/2022
The consumer rejected our response stating that they were told they could cancel at any time for a full refund.
Unfortunately that is not correct. At no point In time is any consumer eligible for a full refund at any time. Consumers are eligible for a full refund within the first 30 days of purchase during their 30 day waiting period. After the 30 day period is over consumers are eligible for a prorated refund in accordance to section **** of their warranty agreement.
The consumer terminated services on 9/19/22. The consumers warranty agreement was cancelled per section ****.
****. Cancellation by You. You may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this Agreement. In the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contract. After the thirtieth day,you may receive a refund pro-rated at the non-discounted annual plan cost. A $75 cancellation fee will be charged and any service costs incurred by Select ************ contract.
Below is a breakdown of their refund:
Coverage for 5 Days Used @ $1.66 per Day =$8.29; Add Cancellation Fee of $75.00 = $83.29; Less Claims Incurred by Us of $0.00; Subtracted from original payment of $524.99 Totals a Refund of $441.70.
The consumer will be refunded $441.70 via check. The consumer will be notified via email as soon as their refund check is mailed out.Customer Answer
Date: 10/06/2022
Complaint: 18044089
I am rejecting this response because:This company lies and just like they told me that my check went out on September 19, 2022, still no refund. They need to send me my money.
Regards,
********* VosgesBusiness Response
Date: 10/13/2022
The consumer rejected our response stating that they were told their check was mailed on 9/19 and they still did not receive their check.
The consumer was never informed that their check was mailed out on 9/19/22. The consumers warranty agreement was cancelled on 9/19/22 per their request and can take up to 30 days for their refund check to be processed.
The consumer terminated services on 9/19/22. The consumers warranty agreement was cancelled per section ****.
****. Cancellation by You. You may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this Agreement. In the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contract. After the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan cost. A $75 cancellation fee will be charged and any service costs incurred by Select ************ contract.
Below is a breakdown of their refund:
Coverage for 5 Days Used @ $1.66 per Day = $8.29; Add Cancellation Fee of $75.00 = $83.29; Less Claims Incurred by Us of $0.00; Subtracted from original payment of $524.99 Totals a Refund of $441.70.
The consumer was refunded $441.70 via check #****** on 10/12/22. The consumer should be receiving their refund check within the next few business days.Customer Answer
Date: 10/16/2022
This is how they lie. This email was sent to me on 09/19/2022, but they state I never received an ***** that my check was being sent???????????
Subject:Reimbursement Check
Date:9/19/2022 3:08:27 PM **************** Time
From:? *********************************
To:*********************
Sent from the Internet (Details)
Complaint: 18044089
I am rejecting this response because:
Dear ********* ******************* : 269078864.
This email is to confirm that a reimbursement check has been processed. Refund checks can take up to 14- 30 days to arrive. You may respond to this email for questions or updates.
Thank You,
Select Home Warranty
This email is sent by Select Home Warranty. Select Home Warranty operates under the following names:
In ***** and Oklahoma: XPD Warranty Group, Inc.
In **********: Select Home Warranty of CA, Inc.
In Virginia and ********: SHWP of VA, LLC
In ******** and Georgia: SHWP of Illinois LLC
All other jurisdictions: Select Home Warranty, LLC
ref:_00D1Im05g._5008WsbvLB:ref
Regards,
********* VosgesBusiness Response
Date: 10/24/2022
The consumer rejected our response stating that they never received anything that the check is being sent.
On 9/19/22 the consumer was informed via email that their check is being processed. The consumers warranty agreement was cancelled on 9/19/22 per their request and can take up to 30 days for their refund check to be processed.
The consumer terminated services on 9/19/22. The consumers warranty agreement was cancelled per section ****.
****. Cancellation by You. You may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this Agreement. In the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contract. After the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan cost. A $75 cancellation fee will be charged and any service costs incurred by Select ************ contract.
Below is a breakdown of their refund:
Coverage for 5 Days Used @ $1.66 per Day = $8.29; Add Cancellation Fee of $75.00 = $83.29; Less Claims Incurred by Us of $0.00; Subtracted from original payment of $524.99 Totals a Refund of $441.70.
The consumer was refunded $441.70 via check #****** on 10/12/22. The consumer received,accepted and cashed their refund check on 10/17/22.Customer Answer
Date: 10/29/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********* Vosges
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