Business Profile

Home Warranty Plans

Select Home Warranty LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Warranty Plans.

Complaints

This profile includes complaints for Select Home Warranty LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

5,687 total complaints in the last 3 years.
1,729 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:09/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They set expectations of thigs they take care of but suddenly things are not covered due to fine print... OK I will re read the contract....Then, my refrigerator brakes. I submit a claim and they respond after 48 hours to schedule a time a few days later but don't show. I call and they explain the order to the contractor got lost and they will re-submit - I'll hear back in 48 hours.3 days later I havent heard from anyone, I call SHW again and they are as confused as ever, now I'm on hold for 30 min while they try to find a supervisor to speak to.Refrigerator has now been broke for *********************************************************************************** 4 days to schedule an appt a few days out....Still sitting on hold and not the experience I paid for but will take this post down once they take care of their obligation.Claim# ********
Business Response
Date: 09/09/2022
A claims manager reached out to the consumer regarding the complaint filed through the BBB. The consumer was upset that no technician has been assigned to their claim. The claims manager reviewed the consumers account. The consumer was informed that a technician has been assigned to their claim and they will contact them to schedule an appointment. The consumer was informed that they will make sure a technician goes out right away.
Initial Complaint
Date:09/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a Platinum Home Warranty plan from Select Home Warranty in February, 2022. Since then, the 3 issues that I have filed a claim for have all been denied. First, an AC issue, second, a toilet issue, and finally a refrigerator issue. All 3 issues are in fact included in the policy that I received via email when signing up, yet I am being told that the "components" in the appliances are not covered. Today, when I called in about my ice maker in the refrigerator, I was told that I would have to pay over $120 extra to add "ice maker" issues to my policy. I immediately declined, as I ensured this was all covered before signing up for their policy. I find the policy and read the fine print, and the ice maker is in fact COVERED. I read the section to the rep over the phone, and she proceeds to tell me that maybe the policy I have is outdated, and that she could send me over updated terms. Absolutely NOT! You have to honor the policy that you gave me at signing. I decided to move forward with cancellation, at a pro-rated amount, just to be done with the situation, and then was told I would have to pay them an additional $75 to cancel unless I called back on the 19th of the month. This is absolutely crazy, and the company is a scam! The ****** reviews are obviously fake. Not one representative wanted to see the policy that I had in my possession, but just continued to tell me that I needed to pay more money to cover the ice maker issue in my refrigerator. I will be taking legal action on this company as my contract/policy states clear as day that this is a covered issue. I will also be working with my credit card company to receive a FULL refund via charge back. AVOID!! THIS COMPANY IS A SCAM!!
Business Response
Date: 09/09/2022
The consumer filed a complaint through the BBB due to issues with their warranty service. A claims manager attempted to reach out to the consumer to discuss their claim concerns to no avail. At the present time we request that the consumer contact ***** at extension **** or via email at ******************************** to discuss their claim concerns.
Initial Complaint
Date:09/02/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
for 3 months I have been trying to get them to fix my dryer. It still does not work. The last tech that finally came said that it was air flow I had that looked at my expense that is not the issue. When I complain that it still does not work, they dont dispatch anyone they dont call back or e mail back till I call them then I am on hold for what seems like forever. when I get someone, we start over they no nothing then they get to the same conclusion the claim to have sent someone/ But it still does not work, and they dont seem to hear that. Anyway I have asked now 4 maybe more for a refund and then they get a supervisor. the supervisor lets me give them another chance and them again no one calls no one emails I want my policy refunded! I will gladly give my business to any other warranty co. I have worked with many in various states all been professionally and responsive. Select is the opposite.Oh and yes when they try to resolve this they will still want to charge me a service call and call it something new.When they respond ask them to provide the documentation of how many times I called for this
Business Response
Date: 09/09/2022
A claims manager reached out to the consumer regarding the complaint filed through the BBB. The consumer was upset that a technician was not dispatched for their dryer. The consumer requested a full refund. The claims manager reviewed the consumers account. The consumer was informed that they are past their first 3 claims which were approved. The consumer was informed that their claim will be set back to dispatch.
Initial Complaint
Date:09/01/2022
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Filed a few claims with select home warrant. After I bought a home warranty ,coverage for 3 years with them. I have filed several claims since they dont follow up on claims after they cant find anyone to take care of the issues. One of my claims was for an A/C repair issue. The technician told me my A/C had a dirty coil. Select home warrant told me that the technician said my ductwork was improperly installed. I asked if I could see the report since that is not what the technician told me. The technician also never looked at the ductwork in my home. Select home warrant told me that they could not send me the report. I dont agree with this and feel that a company needs to be transparent with there customers about reports made. Select home warranty told me I would need to contact the technician. The technician told me I would have to get his report from select home warranty. So whos lying here? I want to see the full report about the A/c . Why are they hiding the report? Another issue with this company they apparently could not find an electrician to fix major power issues in my home. So they told me I would have to find one. I asked for instructions on how to go about doing this. They still have not sent me instructions on how to do this. I do not trust this company and want all my money refunded. I bought the policy in June 2022 and a few days after buying my home. I paid for 3 years of coverage. After reading several reviews online about this company. Everything Im saying seems to be true for other customers as well. Ive reached out to customer service several times. I get placed on hold for over 30 mins and then I get a message to leave my number and nobody calls me back. **************** is garbage. When I did finally get someone I could barely understand them do to language barriers. I asked to speak with a manger the rep kept talking around the issue and would not get me in contact with someone with more authority.
Business Response
Date: 09/08/2022
A claims manager reached out to the consumer regarding the complaint filed through the BBB. The consumer was upset about the delays in coverage and denials. The consumer stated that the technician told them something different. The claims manager reviewed the consumers account. The consumer was explained that the technician stated they are having issues with the duct due to improper installation which is not covered per section 9.1.2 of their warranty agreement. The consumer requested termination of service. The consumer was informed that their warranty agreement will be cancelled per section ****.
Initial Complaint
Date:09/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I built a brand new home in *************************************************** search for something to cover my home appliances for the future. I contacted Select Home Warranty and was sold on the fact that for $75 deductible a tech would come out fix or they would send a check to replace in full. THIS WAS NOT THE ***** I submitted a claim for my fairly new stainless steel whirlpool oven/microwave combo (cost new $3,566) . The attached microwave to the unit was not heating so I hoped with this new warranty a tech would come out, diagnose, and fix it for the $75 fee. Instead I was offered a $95 check to replace the unit. I called and informed them that maybe they were not looking at the whole item as it has an oven attached so I cant replace the microwave only the entire oven unit and again over 3k. They said they would review and email or call result in 2/3 days. 2 weeks later I heard nothing. So I call and they confirmed rudely the $95 is final and nothing could be done. So i requested to cancel they service as if was not what was described in sales pitch. They escalation team again said lets review and see about a tech coming out to repair give me 2/3 days. 2 more week and nothing again. So I call explain again the deal and the confirmed only $95. This was not what was sold to me this is a scam I have since cancelled but would like my money back paid to the company. I was sold plan under false pretenses and this warranty service will not work for me or my home as all appliances are high-end new as will not be properly covered with this plan
Business Response
Date: 09/08/2022
A claims manager reached out to the consumer regarding the complaint filed through the BBB. The consumer was upset with their $95 cash in lieu approval. The consumer requested a full refund. The claims manager reviewed the consumers account. The consumer was explained our terms and conditions at length. The consumer was explained that they have a microwave combo unit which is not covered per their warranty terms and conditions. The consumer was informed that as a show of good will they will go ahead and honor their $95 approval. The consumer did not accept their claim determination.
Customer Answer
Date: 09/08/2022

Complaint: 17896760

I am rejecting this response because: I have been told at least 10 times they offered $95 to buy or repair my microwave. I requested to cancel service 4 calls ago yet I continued to get charged. Including a $75 fee I specifically stated I did not authorize to be charge. This warranty was sold to me under false pretenses and I simply requested a refund of all the money that was taken from due to inadequate employees selling and handling customers service. I accrue monthly charges due to lack of effort on companies part and failing to do what is said. Each time I called I was told 1/2 days I would have an answer that dragged on until I had to make those calls to follow up. Each and Every employee I spoke including manger was completely rude and unprofessional. I would like to simply part ways and a an act of good faith request a complete refund

Regards,

***********************
Business Response
Date: 09/19/2022
The consumer rejected our response stating that they contacted our office to terminate services and are still being charged.

The consumer spoke with a representative on 8/31/22 and requested termination of service. The consumers warranty agreement was cancelled per section **** of the agreement.

****. Cancellation by You. You may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this Agreement. In the event you cancel within the thirty (30) day period, You shall be entitled to a full refund if and only if, no service has been provided under the contract. After the thirtieth day, you may receive a refund pro-rated at the non-discounted annual plan cost. A $75 cancellation fee will be charged and any service costs incurred by Select.

The consumer has been charged a cancellation fee in accordance to section **** o the agreement. The consumers agreement has been cancelled accordingly and is no longer going to be charged their monthly installments.
Initial Complaint
Date:09/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have Select Home Warranty, for two years. Four months ago, my oven and microwave (they are together) broke.I have a ******* model number: NQ70M6650DGAA.I called Select Home Warranty and opened my first claim. They sent one technician two weeks after the claim; the technician took $75, that I PAYED for the diagnostic fee. And disappeared. After I spent a lot of time on the phone trying to get my problem fixed, they sent the second technician to see what was wrong, and they disappeared as well.Then they sent the third technician, but they did not want to pay him the diagnostic fee, so he did not come. Technician number four, stopped by to see what the problem was and send the price to Select Home Warranty; which was over $1,000. After four months of dealing with this problem, Select Home Warranty wants to give me ONLY $150 to cover the repair. I am very disappointed with them. How can I get help with this.
Business Response
Date: 09/08/2022
A claims manager reached out to the consumer regarding the complaint filed through the BBB. The consumer was upset with their $150 cash in lieu approval on their 7 year old unit. The claims manager reviewed the consumers account. The consumer was informed that the repair cost is $1200 and per section **** they have a maximum allowance of $500. The consumer was informed that they can increase their cash in lieu approval per section 8.3 to $285. The consumer requested their first years premium back. The consumer was explained section ****.
Customer Answer
Date: 09/08/2022

Complaint: 17813172

I am rejecting this response because:

That unit its not 7 years old. Was make it in 2017/2018. And when I open my account you guys never mentioned that to me.So why are you guys dont reimburse me the full amount I pay for home warranty for two years. Warranty I never received.
I been trying fix this problem for almost 5 months already. The minimum you guys should do is fix my issues

Regards,

*************************************
Business Response
Date: 09/19/2022
The consumer rejected our response disagreeing with their determination and requested a refund.

King ******************** was dispatched to the consumers home for diagnosis. Diagnosis revealed that the control board is not responding,cooling fan motor wining is open. The consumers claim was approved for $185 towards the cost of replacement per section 8.3 of their warranty agreement.

8. Selects Option.
Select shall have the sole and exclusive option to:

iii. In lieu of replacing a system or appliance that is deemed irreparable or it is not cost-effective to repair, said determination being made by Select, Select may choose to pay a cash settlement for the irreparable component of the system or appliance.Select is not responsible for installation. The cash settlement shall be in an amount not to exceed the depreciated value of the component/appliance being replaced;

When the consumer spoke with the claims manager they were upset with their claim determination. As a show of good will the claims manager offered to increase the approval to $285 as a show of good will.

The consumer has requested a refund through this complaint.At the present time the consumer is not eligible for a full refund. Should the consumer wish to proceed with termination of service they will be subject to cancellation per section 13.2.

At the present time the consumers claim is approved for $285 towards the cost of replaced per section 8.3. In order to proceed with the reimbursement process the consumer will need to submit a paid invoice of replacement. Once received we may proceed with the reimbursement process.
Customer Answer
Date: 09/20/2022

Complaint: 17813172

I am rejecting this response because:
It must be a joke. Can I get my money back for the policy?
I was expecting more from select home warranty you guys disappointment.
Regards,

*************************************
Business Response
Date: 09/25/2022
The consumer rejected our response stating that they want their money back for the agreement.

The consumer at this time is not eligible for a full refund.The consumers warranty agreement will be cancelled per section **** effective their requested termination date of 9/20/22 through this complaint.

****. Cancellation by You. You may cancel this Agreement within thirty (30) days from the Order Date of this Agreement, as set forth on the schedule page accompanying this Agreement. In the event you cancel within the thirty (30) day period, the You shall be entitled to a full refund if and only if, no service has been provided under the contract. After the thirtieth day,you may receive a refund pro-rated at the non-discounted annual plan cost. A $75 cancellation fee will be charged and any service costs incurred by Select ************ contract.

Below is a breakdown of their refund:

Coverage for 105 Days Used @ $1.37 per Day =$143.83; Add Cancellation Fee of $75.00 = $218.83; Less Claims Incurred by Us of $0.00; Subtracted from original payment of $499.99 Totals a Refund of $281.16.

The consumer will be refunded $281.16 via check. The consumer will be notified via email as soon as their refund check is mailed out.
Customer Answer
Date: 09/27/2022

Complaint: 17813172

I am rejecting this response because:
I paid $75 for the technician You guys sent to my house and do nothing!Now you guys want to return only partial of the money I pay for Select home warranty.
ive been with SHW for two years That is what I got?
Regards,

*************************************
Business Response
Date: 10/04/2022
The consumer rejected our response stating that they paid $75 to the technician who didnt do anything.

Technicians are dispatched to the consumers home to provide a diagnosis not to complete any repairs. Per section 5.2.1 of the consumers warranty agreement it states that they are required to pay their service call fee regardless of whether the claim is approved or denied. In addition, the fee is paid directly to the technician and not to Select. We cannot refund the consumer for something that we did not charge them for.

5.2.1. Select Service Call Fee/ Deductible. Each time a independent service Technician is scheduled and dispatched to Your home, You will be required to pay the Select Service Call Fee in the amount of $75.00 . You will be required to pay the Select Service Call Fee regardless of whether all or part of the claim is granted, excluded,limited or denied by Select. You will be required to pay the Select Service Call Fee once the independent service Technician begins traveling to your home,regardless of whether you are able to provide access to your home for the independent service Technician or if you cancel the appointment while the independent service Technician is traveling to your home, a separate service call fee will be charged for each issue. Additional charges may apply to the Select Service Call Fee. The Select Service Call Fee, which must be paid at the time and place of appointment, shall be paid by You to the independent service Technician or directly to Select, at Select's option. In the event You fail to pay the Select Service Call Fee, You will not be able to schedule any additional service calls and your home service contract will be suspended until all outstanding fees are paid in full. Suspension of your home service contract will not alter or extend the Termination Date of your home service contract.

A technician was dispatched to the consumers home. A diagnosis was provided and a claim determination has been made in accordance to section 8.3.The consumer has been serviced accordingly.
Initial Complaint
Date:09/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Air conditioner stopped working, I is 16 years old but Select Home Warranty states they cover AC's after 30 days. It's been under contract for almosI called 2 workdays ago to put in a claim, My wife is 65 and fully disabled. She is currently recovering from a knee replacement surgery. I am 64 and suffer from long term Covid Lung and have difficulty breathing. I have been told for 2 days that they are trying to find someone to dispatch my call to. They found a company who is incorporated in ********** ******** but whose office is in *********. This company subbed out the call to ***** and they will be out September 17th between 8 and 5. When I called the company they said they really don't have anyone in the area. I called SHW back to bring this to their attention. Throughout the day I have made over 6 phone calls asking to speak to a manager and always being put on hold or transferred to an extension that no one answers. I was told that I had verbal authorization to contact a company of my choice. I called 5 local companies and they refused to work with a Home warranty firm. I asked if any one in the area worked with Home Warranty Companies and was told that due to HWC's slow to no payment and constant negotiating down no one works for HWC's. They will work for me and could have some one here in 1 to 2 hours but it is would be on me. When I called SHW back and told them that none of the companies I called would work with them but would work with me, they said to go ahead and they would reimburse. I asked for this in writing and was refused. This leads to tell me that they wouldn't honor the verbal if they won't put it in writing. When I asked what companies they had under contract in ******** they dodged the question. They advertise 24/7 but that is only a call center to take in calls. I am now being told they have 48 hours to review my case. I have had home warranty firms before and they at least got some one out in a day or 2 to access the problem. I suspect
Business Response
Date: 09/08/2022
A claims manager reached out to the consumer regarding the complaint filed through the BBB. The consumer was upset with the delays in the claim and only $150 was approved for their claim. The consumer was upset that they had to hire their own A/C tech and are only approved for $150. The claims manager informed the consumer that they have bene assigned to their account toa assist them. The consumer was informed that as a show of good will they can increase their approval to $350 as a one time courtesy. The consumer accepted.
Initial Complaint
Date:09/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 08/19/22, I filed a claim with Select Home Warranty (SHW) to fix my central air conditioning unit. On 09/23 **** with Homeland Heating and Cooling was dispatched to my house to address the problem. After about 45 minutes he determined it was a loose contact with the wiring on the unit, I paid the $60 deductible and he left. All was good and the A/C was working again. Sometime after the technician left, I noticed the A/C was not working again, but later that night it was. This continued to happen for a few days so I called the technician back to my house. He did some additional testing and determined the unit needs a new circuit board and he said with labor it will cost approximately $637 to repair and he submitted his notes to SHW. I then received an email from SHW asking for pictures and service records for my A/C unit, which I provided immediately. They said it could take ***** hours while they reviewed my documentation. After more than 48 hours I received a response from SHW indicating I had been approved for the full allowable policy maximum of $150. Irritated, I called them immediately, only to find out my maintenance was not good enough and they were expecting me to submit records showing where I paid for a technician to do the work. I am old school, if I can do something myself, I do it and I don't pay for it. If the door needs painted, I paint it. If the windows need to be caulked again, I caulk them, etc... Maintenance on an A/C unit is not rocket science and something I do myself to save money. I change my filters every 3 months and more often in the Spring/Summer because my family suffers from seasonal allergies. In addition to that, I use a hose to rinse off the coils on the compressor outside because they can become clogged with pollen and other debris. I do this in the Spring and again in the Fall. *** says that's not good enough and want to see records from a paid technician. They are not a good company find any reason not to pay.
Business Response
Date: 09/08/2022
A claims manager reached out to the consumer regarding the complaint filed through the BBB. The consumer was upset about their $150 resolution for not having records when they did all the maintenance themselves.The claims manager informed that consumer that as a show of good will they can cover $350 for the parts but installation is not covered. The consumer was instructed to submit an invoice for reimbursement.
Initial Complaint
Date:09/01/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was told by the sales team when I bought the warranty that they replace or repair appliances in the home and I just have to pay the service fee of $75. This company does NOT repair or replace things that break in my home. They said when replacing they are buying my appliance or whatever is not working for the depreciated cost. I am in my second year with this company and recently filed a claim for my Kitchen-Aid dishwasher that broke down. A company came out and said it needed a part, after a week I got an email stating that the repair will cost more than the replacement and they will give me $150 towards a repair or replacement. How can I replace a dishwasher that is over $1,000 for $150?? When I asked Select Home Warranty why it was such a low offer they said it is depreciated and it is broken so they can't give me what it is worth for it working? How can I be getting an amount that is based on the current non-working condition? This is the worst service I have ever had with an insurance or warranty.
Business Response
Date: 09/08/2022
A claims manager reached out to the consumer regarding the complaint filed through the BBB. The consumer was upset with the $150 cash in lieu approval when they just ****************. The claims manager reviewed the consumers account. As a show of good will the claims manager offered to increase the approval $350 as a one time courtesy. The consumer stated that they will think about repairing or replacing and let them know.
Initial Complaint
Date:09/01/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There is a pipe leakage at home and called selected home warranty. They asked me to find a technician and report the diagnostic to them. The procedure was very tedious when you need to use your own technician. After the technician's diagnostic, they said their office is going to review the case and get back the work authorization with 48hours. Since the pipe leakage is behind the dry wall, the technician said the dry wall needs to be opened and installed back. Select home warranty said they are not going to pay for the access of the repair when they talked to the technician. Fine, I can be responsible to the repair of the dry wall. However, it has been 20 days now and I called 4 times to follow up the is***. Every time their reps apologized and asked me to wait for another 48 hours. I think this company has a problem of their business model. I decided to buy a home warranty to save my time to deal with those home repair is***s. Now, with select home warranty, I need find the technician myself and need to call multiple times to check if the work authorization has been approved. The leakage is slow but it has been there for more than 20 days. There could be mold is*** if it lasts longer. I will *** this company if there is mold is*** which affects the health of people living there. My suggestion is to stay away from this company. It will not save your time for repair. After working with this company, I start to doubt if this is a scam. They try to delay/decline any repairs that are relative expensive.
Business Response
Date: 09/07/2022
A claims manager reached out to the consumer regarding the complaint filed through the BBB. The consumer was upset about securing their own technician and stated that nothing will be approved. The claims manager informed their claim can be approved for the full allowance of $500 all we need is a paid invoice. The consumer accepted.
Customer Answer
Date: 09/12/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. They have contacted me and approved the reimbursement. Now I am waiting for the check to come. Thank you so much for the help!

Regards,

*****************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Select Home Warranty LLC is NOT a BBB Accredited Business.