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Business Profile

Tractor Parts

Pantano Power Equipment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tractor Parts.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********** was picked up to be repaired 3 weeks ago with full to and from transportation paid for already. This place states that the mower is fixed and was covered under warranty but keep giving the run around and endless excuses of why they have not returned it yet. Multiple calls and all with different excuses from them. They refuse to return our mower they were suppose to repair and return.

    Business Response

    Date: 05/09/2023

    Mower was purchased from online retailer, and delivered to customer with damage. Customer requested ********************** pick up & repair mower. Initial call 4/10, picked up 4/11, diagnosed 4/17. Husqvarna did not take responsibility for failure as damage was occurred in transit. Husqvarna offered Goodwill coverage on part only and advised Pantano Power Equipment to pursue labor coverage from transaxle manufacture (Hydro Gear). Husqvarna offered $50 to cover pick up and delivery vs $135.00 fee. Once parts were received, repair was completed and warranty claims were submitted 4/25 to Husqvarna, and Hydro Gear. Husqvarna approved Goodwill part only claim, but rejected additional coverage for pick up & delivery beyond $50. Hydro Gear requested failed part to be returned, so it was shipped 4/25. As per ***** tracking, part was received by Hydro Gear 4/27. As of 4/28, Hydro Gear warranty claim was still pending review. Customer was offered option to pay for balance so that unit can be returned, and would be refund if and when all 3 warranty claims were approved. Customer declined that option. As of 5/03, Pantano Power Equipment offered to return mower against company policy (not a scheduled delivery day, warranty claims still pending, open balance on repairs) after being threatened by customer. Customer declined delivery unless it was after hours. Delivery was re-scheduled and completed 5/04. As of 5/09, ********* has refused additional payment on pick up and delivery, leaving open balance of $85.00, and Hydro Gear warranty claim for labor is still pending ($230 claim). Customer's mower was returned 5/04/2023 even though Pantano Power Equipment has not been approved for payment of $315.00 to cover outstanding balance. Original seller has declined to cover outstanding balance. As this customer's local Husqvarna dealer, we made every attempt to complete this repair within the guidelines of warranty coverage from the manufacture, and within our policies. Customer was advised that if unit was purchased from Pantano Power Equipment, they would have never received a damaged unit. In the even of a warrantable failure of a unit purchased from Pantano Power Equipment, a loaner unit could have been provided.

Pantano Power Equipment is NOT a BBB Accredited Business.

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