Reviews
This profile includes reviews for Guaranteed Service's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 14 Customer Reviews
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Review fromSusan G
Date: 09/26/2023
5 stars***********************, Service Technician came today to check out our heating systems. I found him very friendly and knowledgeable. He was very efficient and gave us information on our heating units future problems, time to think about and discuss.Review fromThomas J
Date: 09/13/2023
1 starThomas J
Date: 09/13/2023
They charged me $500 to simply snake my kitchen sink after they had just reinstalled that sink with new piping a couple of weeks ago! That snaking I understand should have been done when the reinstalled the sink. I was told by them that that was a separate job. It led the another leak under the sink stemming from a clog that they could have snaked out. Guarantee Services knows how to generate lots of money from us unsuspecting customers!
Guaranteed Service
Date: 09/15/2023
******,I would like the chance to make your experience a better one. I left you a voicemail as well. Please call our office at ************ and ask for ******* Thank you and I hope to hear from you soon.Review fromDoris S
Date: 06/16/2023
1 starThis company took a $5000 deposit for a generator from my elderly mother. She has no generator and they are refusing to return her deposit. They saw an opportunity to rip off an elderly woman and they did. Scumbags. Avoid at all costsReview fromEugene G
Date: 02/10/2023
5 starsEugene G
Date: 02/10/2023
Called MidState when my boiler broke. Got threw to Guaranteed Service instead since they bought up MidState. They had a very professional tech (*****) out that same day and worked around my schedule. He showed me exactly what was failing and explained everything in detail as to why it needed to be replaced. That same night they had a supervisor (Al) come out to discuss options and give us some ideas on cost. We asked for a night to think about it. ** spent his time explaining options, talking to my father-in-law on the phone to explain the details, petting our cat, and generally treating us like people. He took his time with us which was really appreciated. Highly professional. Called them back the next day and scheduled an appointment that same day to sign the papers and revise the plan at 6pm. Since the job required a chimney liner install ** brought out **** to give his opinion on the plan. **** was extremely knowledgeable and said the job was well planned and ready to go. They came out the next morning at 8am to install the new boiler, thermostat, and chimney liner. Originally the liner was expected weeks later but somehow they got in there the next day. The installation crew lead by **** was awesome and polite and professional. The job was tricky but they got it done, communicated well to me and made sure everything was working before they left. Honestly the company from first call to last handshake was awesome. Really kind professionals that knew the line of work extremely well.Guaranteed Service
Date: 02/14/2023
Hi ******, we really appreciate your generous review. We're so happy to hear that not only have we provided you with excellent service, but that we've been able to repeat the experience many times throughout the process of installing your new heating system. We pride ourselves on offering an amazing experience for our customers and it's wonderful to hear that we are making it happen. We are glad to know that you had a positive experience with *****, **, **** and **** and that they did such great job on planning and installing your new system. We look forward to serving you again in the near future.
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