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Business Profile

Breakfast

Dunkin Donuts

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The store, franchise district manager and dunkin donuts corporate have all been notified and no one has made a return call to me to have the issue settled... This location messes up the orders constantly, my wife goes there at least twice a day and if they get the order right three to four days a week without her asking to correct something that's a lot... This specific time that pushed me over the edge... We ordered two coffees which one was not made correctly and our food order was incomplete... We ordered bacon on two wraps and it didn't have the bacon on them, which you pay more for... I received one email from the email I provided and then nothing... No offer to refund the money or what they were going to do to correct these daily issues... So between you and a popular news investigation ***** I'm hoping to get something fixed and just maybe you guys will find many more customers this has happened to... Ignoring an unhappy customer and hoping they go away is not the way to handle things correctly...Thank you,****

Dunkin Donuts is NOT a BBB Accredited Business.

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