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Business Profile

Construction Services

J.R Custom Builders LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/23/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    JR construction was hired to do a lot of work in my house due to a pipe breaking in the wall from master bathroom. **** at first was doing the work and showing up. After shower was put in it was never right. We can not use. This has been going on for close to a year. He called back 2 times and promised to come to rectify but never showed

    Business Response

    Date: 09/13/2022

    To be clear, this problem was spoken about and alternatives were discussed. Due to health issues there has been a lapse in communication which has lead to this complaint. The bathroom itself is in working order and to remedy the issue it is necessary to remove curb capping and replace with longer saddle threshold following making sure that it is fully sealed and grouted properly. The price of the threshold cost us $69 dollars at our supplier and will take 1 worker possibly 3 to 4 hours to remedy. There is still a balance that hasn't been fulfilled of $500 dollars from a project within the home. *********************** is and was a great customer and I feel that in time I can fix once I am cleared to work. I can also offer a 1 time payment of $400 dollars to clear the amount of wages necessary as well as materials needed to complete in the event she can not wait. It was not my intent but due to health reasons I don't have the capabilities as I once did to fulfill this scope of work.

J.R Custom Builders LLC is NOT a BBB Accredited Business.

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