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Business Profile

New Car Dealers

Maple Shade Mazda

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/16/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I dropped my vehicle off for an oil change on March 14, 2023, for an oil change and a strange noise when I pushed on the brakes. I was contacted hours later stating my brakes were installed incorrectly, and that it would be best to return the car. I purchased the car in ***** so that was not an option, they did contact the Mazda warranty department who insisted before they covered anything I would need to purchase **** dollars tires. I agreed so that I could get my car properly repaired, after that I was advised the warranty would cover the breaking replacement needed but the parts would not be in until the end of May. I requested a loaner car but was provided one with mileage restrictions, I requested due to my commute to work it would need to be lifted and that was granted. After a week of keeping the loaner car, I was asked to return it not once but twice and I did as request. As I was traveling two tires on the passenger side, the last loaner car blew out. I contacted maple shade and was advised I would need to bring the car back the same way they gave it to me, so I went to Midas and purchased two tires for $600. Soon as I drove off the tires busted again, ***** requested I bring it back and determined it was the rims, I was sideswiped while trying to turn into Midas. I contacted Maple Shade again and was advised I had to get the car to them, so I got it towed for $127.00. I was then contacted by Maple Tree requesting I do an insurance claim and I did which is another 500 dollars. Ive dont everything theyve requested, and they have refused to give me another loaner car. I had to rent a car which has cost me another $534.17 to commute to work and I have been unable to get any type of assistance from maple shade, all I keep getting is what they can not do. They have been rude and very hard to work with since day 1 of me dropping my car off. When I asked to speak with a manager, no one was ever available. I need transportation until my vehicle is repaired,

Maple Shade Mazda is NOT a BBB Accredited Business.

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