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Business Profile

New Car Dealers

Mercedes-Benz Van Center Maple Shade

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/07/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used Suburban back in August of 2024 which I only put 5k miles on since purchase with the complimentary 6 month 6k mile warranty. I was told by ***** P at time of sale that I can extend the warranty at additional cost once this warranty ran out and had all info emailed to me so all I needed to do was email him by a certain date and or milage which ever came first.I had emailed ***** twice before my warranty expired and did not hear back. I tried a third attempt and received a un-deliverable notification and reached out to the ** who mentioned he no longer works there and CCd two individuals to farther assist me. Three days went by, and my transmission went out and I have not heard from these folks ccd on the email. I called the dealership and explained my situation and was asked why did I not call to begin with. I mentioned ***** had all my info and warranty packages and all I needed to do was respond to his email. He mentioned well he has not been here for months even tho their website under team still shows him as a point of contact which I mentioned. I asked what we can do about my situation and was told I am S**t out of Luck. I took this back to the ** and sent proof I was trying to get in contact. I heard from him a week later saying, So Far he is not having any luck Meanwhile my car is in the shop with a transmission rebuild, new torque converter and transmission pump. I reached back out, three separate times with the third time having a deadline to respond back. The dealership will not do anything regarding this issue at this point except waive a $165 fee for me to have my vehicle inspected to obtain a warranty at full cost. Since this the vehicle Alternator, Starter, Battery, and BCM (electronic module) have needed to be replaced. I now have PTSD driving this vehicle not knowing if it will get me to where I need to be since it has left me stranded 3 separate times. There 6 month warranty also expired a week b4 the date of purchase.

Mercedes-Benz Van Center Maple Shade is NOT a BBB Accredited Business.

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