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Business Profile

Convenience Store

7-Eleven

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convenience Store.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2024

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged a higher price at the register than the price that was printed on the product being sold....I was told that if gave them my phone number that they would then lower the price to the price that was on the product, if I did not then they would charge me the price that they put into the register. If there is a price on the food product to purchase how can this 7-eleven store sell it at the register at a higher price?...legal or illegal??

    Business Response

    Date: 03/08/2024

    Hello, 
             I would like to apologize about the inconvenience that you had received during your purchase at the store but I would really appreciate if you can please provide me some details about the transaction like what items did you purchase, time of transaction,  total amount of the transaction and payment method etc. you were being told by them to enter your phone number during your purchase because its 7 rewards program most of the products are on sale if customer is ******** member or enter their phone number during the purchase before finalized the transaction. So, please provide me some details about the transaction I will look into it and if you get overcharged then I will refund the amount of the transaction. Thank you.

7-Eleven is NOT a BBB Accredited Business.

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