Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/22/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We reserved the Versus Mobile Gaming Company for our sons birthday party. We paid $50 deposit and received email confirmation. The day of the party5/22/2023they never showed or answered their phones. All attempts to reach the company have not been answered.

  Business Response

  Date: 06/23/2023

  I wasnt aware of this booking at the time.  The Tuesday after the event, I received notice from ****** review that I had received a 1 star review.  Surprised, shocked and with my heart feeling like it dropped to my stomach, I checked to see what was going on.  I swore it was a mistaken company issue as I wasnt aware of this booking and all my previous 56 reviews were all 5 stars as we pride ourselves in great customer services and ensuring our guests have a great time.  The next day I reviewed my company booking site and did notice a missed booking.  I immediately called the client and offered my sincere apologies.  I explained that this had never happened before and that I wasnt sure why this occurred but that I was going to research the matter.  I informed the client that I was going to give them a full refund and to show them that this wasnt how we operate, I offered them a free makeup event with full amenities for free.  The man was very nice and stated he understood things happen and told me he would get back to me.  That same night I processed a refund for their $50 deposit.  I called go daddy to see why this booking never registered and was informed that one of my employees with admin access had disabled notifications. As notifications is linked to the phone and email, we had no idea there was a scheduled event that day.  Again I pride myself in creating a great atmosphere for all of my clients and the fact that this happened has been kicking me everyday since it occurred.  I would still love to give them a free event.  They can keep the negative ****** review and the bbb reporting, my goal is to take this negative feeling off of my conscious.  Feel free googling Versus Mobile Gaming Studio and you will see that this has never occurred before and you can see how we go above and beyond to please our guests.  All I want is for this family to be able to experience the same after the ball was dropped on our end due to technical issues.  Btw, to prevent this from ever occurring, I removed admin access from all employees.  It wasnt maliciously done, as it was an error while updating some prompts on the web page.  Feel free contacting me should you have any questions **************

  Customer Answer

  Date: 06/23/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Regards,
  
  *****************