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Business Profile

Credit Repair Services

Consult Plus Llc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Repair Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    - **Service Provider**: Lashonda from Consult Plus LLC, Marlton, NJ

    - **Date of Payment**: March 25, 2024

    - **Service Requested**: Credit repair services

    - **Amount Paid**: $200

    - **Nature of Complaint**:
    - Lashonda was hired to repair my credit, but she did not deliver the promised services.
    - Despite assurances, no significant progress was made on my credit repair.
    - Lashonda failed to provide clear updates, documentation, or evidence of any actions taken on my behalf.
    - Multiple follow-ups led to vague responses, with no tangible results.

    - **Referral Impact**:
    - I referred a friend to Lashonda based on initial confidence in her services.
    - My friend paid Lashonda $400 for similar credit repair services.
    - My friend also experienced a lack of communication, transparency, and results.

    - **Financial Impact**:
    - Total of $600 lost between myself and my friend for services that were not rendered as promised.

    - **Timeline**:
    - March 25, 2024: Paid Lashonda $200.
    - April 2024 – July 2024: Followed up multiple times; received no concrete results.
    - June 2024: Referred a friend, who paid $400 and experienced similar issues.
    - August 2024: No improvement in credit situation for either myself or my friend.

    - **Requested Resolution**:
    - Full refund of $200 for myself and $400 for my friend.
    - Investigation into Lashonda’s business practices to prevent further incidents.
    - Implementation of stronger communication and accountability measures within Consult Plus LLC.
    - A formal apology from Consult Plus LLC for the inconvenience and financial loss caused.

Consult Plus Llc is NOT a BBB Accredited Business.

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