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Business Profile

Health and Wellness

Care One

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Father/Spouse passed at Care One Assisted Living
    Date of Death: 10.02.24
    Paid for October in September.
    Told that it would be signed off on by 10.05.24 by Finance Manager.
    Spoke to Fiance Manager & told that refund would be processed on Date 10.15.24. Due to having to charge to paint & fix Room to have someone else move in. Father was in a wheelchair & in Hospice since 9.30.24. Unable to move Arms or Legs due to Alzheimer's for over 6 Months.
    Told that Finance & Director would sign off by 10.15.24 by Finance Manager.
    Told that refund would be 30-45 Days in receipt. Which would make in the beginning of December 2024 by Finance Manger.
    Told that it was thought to have been mailed by Finance Manager.
    Now Told that it would be the beginning of January 2025 by Finance Manager.
    That is over 60 Days in process not the 30-45 Days .
    Still have not received the over 7900.00 Dollar refund.

    Business Response

    Date: 01/10/2025

    A check was issued to ******* ****** on 12/23/24.  

  • Initial Complaint

    Date:05/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refusing to return calls, ignore any attempted contact, despite their own internal commitments and agenda. Completely unprofessional with blatant disregard for their patients and potential patients. Lack of skill and expertise, as well as knowledge prescribed and demanded by their position.

Care One is NOT a BBB Accredited Business.

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