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Business Profile

Loan Servicing

Tuition Options LLC

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Tuition Options LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tuition Options LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/11/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Repeatedly harraasses me by calling and emailing me multiple times a week and sometimes multiple times both during the day and night. I pay them monthly, but they keep the harassment.

      Business Response

      Date: 12/10/2024

      This was an oversight - we will respond to this complaint this morning and apologize for the delay.  

      Business Response

      Date: 12/10/2024

       

      Tuition Options emailed the borrower on November 22, 2024, after attempting to reach him to discuss the complaint/issue.  *********** is the third-party loan servicer for ****, the creditor on the borrowers loan account.  This balance remains active and due; however, the account is now suppressed from receiving phone calls and emails.  Note: the borrower made a $70.00 payment on his account on November 13, 2024. 

       

      We encourage the borrower to contact Tuition Options at ************ if additional information or payment assistance is needed **************** Representatives are available to assist Monday-Friday 9:00 am 10:00 pm ET. 

       

      Tuition Options considers this matter closed. 

      Customer Answer

      Date: 12/10/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Tuition Options no longer spams my email or phone. They have also accepted my renegotiation of payment, which will further remove unnecessary contact.

      Regards,

      ****** *****

    Tuition Options LLC is BBB Accredited.

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    This business has committed to upholding the BBB Standards for Trust.

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