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Business Profile

Pest Control Services

Ward-Off Exterminating & Small Animal Control

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Jan. 7, 2023, I hired this company to exterminate a mouse problem in my home. At that time, I was advised that I had a termite problem also, based on a loose downspout on the side of my house. I was told that the termite job would be $1400, to include digging a trench around the perimeter of the entire house and filling the trench with a chemical. I subsequently decided to have a simpler procedure done involving just inserting stakes, similar to what this company had done for me years ago. I tried calling ***************************, but he didn't answer his phone, and voicemail was full.When they showed up on Jan. 9, 2023, I advised them I wanted the simpler procedure. They left to purchase the stakes. When they returned, they applied approximately 2 stakes on each side of the house and charged me $1400. It didn't take much time to insert the stakes and was clearly less work than trenching.I never received the inspection certificate until I called them. *************************** finally returned Feb. 1, 2023 to provide the certificate. At that time, I informed him I was unhappy with the cost of the job, and felt I was overcharged. **** agreed to cut the bill by 50% and refund me $700. I agreed to this offer. However, I have not received the refund. I have made several calls to ****, but he doesn't answer the phone and his voicemail is full.I am requesting assistance from BBB to resolve this issue,As it turns out, I never had a termite problem. The loose downspout was from water damage.Thank you for your time and consideration.*********************

Ward-Off Exterminating & Small Animal Control is NOT a BBB Accredited Business.

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