Complaints

This profile includes complaints for Cherry Hill Photo Enterprises, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Cherry Hill Photo Enterprises, Inc has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Cherry Hill Photo Enterprises, Inc

  4 E. Stow Road Marlton Marlton, NJ 08053

• 

  Cherry Hill Photo Enterprises, Inc

  4 E Stow Rd Ste 5 Marlton, NJ 08053-3150

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Myself & other ****************** were promised multiple times to come back at certain times to have our children meet the Easter bunny and get pictures taken. Weve all made reservations for specific times to go to the mall to make this happenfor our children. The first time I take both of my children at the reserved 11 AM time that was convenient for myself and that wasavailable according to their website. I get to the mall and nobody is at the photo area. A half hour later a girl who is working for the company shows with food and coffee. And says oh Im sorry the Easter bunny quit this morning. We may not have a replacement until 3 PM. Unfortunately, I work in the evenings and am unable to come in the evenings and this is why I made a reserve time for 11AM. She promised that they would have somebody back full-time starting at 11 AM the following week. So I bring my daughter back the following week 11 AM and there is now a long line of people. They had also reserved a time to get pictures taken with their children who are so excited to meet the Easter bunny. All dressed they have their Easter bunny ears. Theyre little baskets. Were standing there for 45 minutes. Nobody has shown up. Not even a manager or any type of leadership. So I call the mall security to get some information. He then sends the general manager down to let us all know that the Easter bunnywould not be in for maybe another hour, but would definitely for sure. Be back the following day at 11 AM that we were guaranteed to meet the Easter bunny and get Pictures the next morning at 11. we get back to the mall the next morning at the promised time and there is not one worker there. I have to call the mass security again for to tell me that the general manager stated that the Easter bunny will not be coming. *** reached out to the companies, HR, customer service and social medias to get absolutely no resolution, no answers and nobody to respond to me. This company needs to be accountable.

  Business Response

  Date: 04/24/2025

  We do apologize for the ongoing scheduling issues that were faced this Easter season with our Bunny at the ****************
  When the customer did reach out to us via a ******** messenger into our ticketing system, unfortunately there is a limited time frame in which we can repond via this platform.  We tried to obtain more details from the customer regarding their reservation with us.
  The customer did not provide us needed details for us to review their reserved purchase with us.  
  Even with the BBB complaint I tried to locate the customers reservation and was not able to locate 1 via the email or phone # provided
  
  If customer can reach out to us at ************************* and provide their reservation confirmation #, we can provide the refund from their reservation pre-purchase

• Initial Complaint

  Date:05/06/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited the ************** with my family to take Easter photos of my grandson. We purchased a package at the time of our photo session. The photos were printed at the end of the photo session. My daughter -in-law kept the larger prints, so within one week or two, I decided to order 8x10s from the Cherry Hill website. I selected four (4) poses (two of which had the 2024 banner across the bottom). I selected 8x10 and matte finish for each pose.When I received the photos in the mail, I noticed the two with the 2024 banner had part of the banner cropped off.On 5/1/2024, I emailed Cherry Hill and informed them of the issue. I requested a full refund for the two (2) prints or a re-print of the photos with the 2024 banner fully displayed. I have not received a response.

  Business Response

  Date: 05/08/2024

  We have reviewed our tickets from this customer and have not located a request with the issues of her printed images received from her order.  Only ticket we have from this email address is a request on March 31st that her digital album still had the watermark on the images, which was resolved the same day.
  
  In review of the customer's order, these are custom orders created by the guests on the website.  Each of the images selected for a print order should be reviewed with the cropping or any adjustments to accommodate the size of the picture selected.  Since there is a variety of picture sizes available to order, each order should be reviewed and adjusted as needed before finalizing their online order.

  Customer Answer

  Date: 05/08/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  
  

  I was not aware that customers were responsible for cropping photos before completing the re-print order.
   
  Please reach out to the business to see if I can make a new re-print order.

  Thank you.

  Regards,
  
  *********************

• Initial Complaint

  Date:03/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I scheduled an appointment online. Their booking does not provide any type of notice on cancellation policy and there were no terms of service to review. They charged my card ahead of time in the amount of *****. After a few minutes I realized I needed to cancel the appointment and tried to do so. There is no option to cancel and when I reached out to customer service by email (no one answers the phone), I was sent a policy that states no cancellations or refunds. There was NO NOTICE of this policy when going through the booking process. No one will help my further with this matter and I cannot attend this appointment. My attempt to cancel was 5 minutes after I scheduled the appointment. I need a refund issued and customer service will not speak to me any further. I have notified my bank and filed a claim as well.

  Business Response

  Date: 03/20/2024

  It is our policy and is posted in the FAQ's and Terms of Services that guests can view from our website - WhereisBunny.com that outlines these policies, however we also recognize that some extenuating circumstances may occur with out guests and their reservations.  **************** reservation was cancelled on 3/19/2024, the same day as her interaction with us, and once the cancellation was processed a communication is sent to guest via email and text that the reservation was cancelled and refund processed

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  December 16th, we attended the ********* a town Centre to have a photo taken with Santa. I booked the appointment online in advance and pre-paid for a photo package ($57!). We arrived on time, but they book time slots, so we waited approx 30 mins which is understandable. My kids spent ***be 3 minutes with Santa (that *** be generous). I then went to select the print Id liked printed. They hand me a stack and say theyre busy so they pre-print them and this is what I get. I paid $57 when really I wanted was 2 5x7 prints. One for me and one for my Mom. I got one nice print, 1 silly photo that is fun, but not one Id print and one 5x7 with a 3x4 photo with a giant frame. My Mother would be pulling out a magnifying glass to see her grand kids. I also got some other smaller photos that I really dont care that much about. But I paid $57 to get 2 photos because of how their packages work. When I shared with the cashier that I was unhappy. She said this is how they do it to which I said thats not really acceptable Id like to choose what I pay for and I always have in the past. This also wasnt made clear to me when I booked and while photos were being taken or I would have declined the silly photos, but I didnt want to be rude. I said all I really wanted was 1 more 5x7 printed of the nice photo.- first she told me to go to ******* and pay to have photos taken.- then she said she cant print one, but she implied if I paid for it I could have one. And I said I wasnt willing to do that. - I asked for a manager and she said to call cherry hill which I can see is useless.- she finally printed the pic, but then started fighting with me that I had to give back one of the 5x7 full prints and keep the one with that giant ridiculous border. I have NEVER had such an unreasonable interaction. As a customer I have a right to chose how my money is spent. I will be calling the malls and contacting corporate members of them to lodge a complaint and correct this.

• Initial Complaint

  Date:12/11/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had A terrible experience at the **************** trying to get photos with Santa. The employee was rude and short to everyone from the beginning, i asked For help with where reservations stand and was told rudely that he was busy setting up. The days are gone of happy elves assisting Santa. We had paid $20 for our reservation and chose the time we wanted prior to getting in line and saw 3 package options. After their picture with Santa who was awesome and super kind and authentic we went to the side to look at the photo options. I was Told they werent offering any other package other than the highest priced one with the most pictures, i has No intention of getting that package, i asked why i couldnt See the other package options and was told that there is no other options i said but i saw More options on line. He said no thats it. I said okay well i dont Need that many images i want a refund then, he said i have To contact cherry hill, i was In the process of doing that online and The employee ****** then told the other employee i dont Have time for her just give her the other package, i was Like wait didnt you say no other packages were available? He said hurry up and pay so he can take the next person. I said I want A refund he said if you pay now you can contact the company for a refund. So i did That. I paid And immediately called the company who has no way to speak to a live person. I then Did the only other option and submitted a claim online, explained my experience, the response was short and cold and stated i had A chance to view my pictures and was under no obligation to buy and now i had No option for a refund. I was Treated rudely in front of my kids, dismissed, and lied to just to get to the next paying customer. Disgrace of a company .