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Business Profile

Billing Services

CentroBill

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Billing Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 4th I was charged on my credit card by this company. One week later I saw the charge. My wife and I did not sign up for any subscriptions or make any online purchases on that date or any dates close to it for the amount charged. There is no way to get ahold of the company to find out what the charge was for. I had to cancel my credit card.

  • Initial Complaint

    Date:01/31/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I reported my card stolen and there was charge of unauthorized charge for the above merchant. I was notified about this charge with my credit card and I advised the Card was stolen while I was in orlando Florida February 2022. When I tried to subscribe to. Website the uses the above merchant I am unable to subscribe and it asked me to reach out to them for more information. When I reached out to them they asked me did I report my card stolen and I advised I did. And I asked why can’t I subscribe to this particular website and they advised that I have to pay them for the charge I disputed with my credit card company. I advised why would I pay for something I didn’t authorize and they said that is the only way I can subscribe and I refuse. I tried numerous times to get t is resolve with them and all attempts have failed. This is the reason why I haven’t file this complaint earlier. I tried to get this resolved with them and I can’t. I will not pay for a charge I didn’t authorize period! I want this block off my name so I can go forward to subscribing and o things I want to subscribe to without restriction

CentroBill is NOT a BBB Accredited Business.

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BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

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