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Business Profile

Granite

ABC Custom Granite

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

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Review Details

  • Review fromAdam B

    Date: 04/26/2023

    1 star
    Horrible experience. The husband and wife put blame and responsibility on the other. Neither take accountability. They each say to call the other person and don't know what the other is talking about. The husband also starts screaming as soon as he gets frustrated, needs anger management. They were not available when a problem occurred during installation and I had to chase them down. The workers came in to get the tools and leave and told me to call the owner with no other explanation. The workers and owners also lied about the problem once I managed to get a hold of them. The stone broke in the van during transport, but they said it wasn't cut right and they would bring it back the next day. I only found out because I went to the van to look at the stone. This means they were going to glue it back together and bring it back without telling me. They aren't honest and don't care about the customer's experience at all. They also had no regard for the fact that I wouldn't have a functional kitchen while they "recut" the piece (aka glue it back together). I would not recommend this company to anyone. Nor would I ever think about doing business with them again.

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