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Business Profile

Roofing Contractors

Gasper Roofing LLC
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/21/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.


    Complaint: 20211545

    I am rejecting this response because:

    owner makes periodic visits and statements but leak still exists in same exact place. The last correspondence from him was an email stating that they would come on August 31 to address this problem again.  Between now and August 31 we could have numerous rainstorms would you would more than likely make the last fall out from all the dampness and water it has absorbed.



    Regards,

    *********************

    that are a guessing game.

    Business Response

    Date: 07/07/2023

    Hello,

    ***** signed the contract in October of 2022 and did not pay the deposit until April 5th 2023 her job was done shortly after the deposit was received. ***** reached out to us after her job was done stating that it was still leaking we scheduled someone to take a look at it. He determined the leak wasn't coming from the area that it was fixed. We than tried to go back again to see where the leak was and she wouldn't call us back we reached out to her multiple times. We have finally been able to get in contact with her and have been communicating with her. We tried sealing a different area. As you may know fixing a leak is a guessing game as water travels. We are trying to schedule again with her to see what else can be done. We have not charged for any additional visits or repairs that have been done. ***** usually takes a couple of days to respond to us she has some medical issues. We are working with her schedule to take care of this issue. 

    Business Response

    Date: 08/02/2023

    We told her August 31st than quickly realized that we had made a mistake and emailed her right back saying we made a mistake and that we meant July 31st. That day we were not able to make it and we are now going August 8th to remove all of the siding install a moisture barrier and re-install siding we have been in  communication with her via email.

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