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Business Profile

Retail Wine

Winechateau.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Wine.

Complaints

This profile includes complaints for Winechateau.com's headquarters and its corporate-owned locations. To view all corporate locations, see

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Winechateau.com has 3 locations, listed below.

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    Customer Complaints Summary

    • 21 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/27/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 2017 and 2018 vintage wines, and received 2021s, which is not at all what I ordered. I reached out three times to the seller to return the goods and got no response.

    • Initial Complaint

      Date:03/04/2025

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      02-12-25
      Ordered wine that was charged to my credit card and was never delivered. 18 bottles totaling $290.16 were not delivered. When I inquired about the matter with the company, they just said it had been delivered. I want a refund of my money.

    • Initial Complaint

      Date:12/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order at the beginning of October and have not received the fully delivery. I ordered wine bottles and have yet to receive 4 bottles. I have attempted to contact wine chateau multiple times both by phone and email and fail to make contact with a representative. At this point I would like to be reimbursed for the four bottles that have not arrived as well as the shipping and shipping protection I paid for.

    • Initial Complaint

      Date:10/07/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Wine Chateau on June 2nd, 2024 for 12 bottles of 2021 for Francios De La Roche Savignon Blanc, Order **********. The site said it shipped 6/5. FIRST PROBLEM with this business, is that the tracking is bogus. It takes you to a blank Google Page. So on 6/11 I contacted them for shipping update. They jerked me around for the next 8 days about actual shipment so on 6/19 when I still hadn't received it, I informed them that I was placing a dispute on my Credit Card that morning. Ironically, the shipment shows up at my house that afternoon. SECOND PROBLEM, the shipping contractor forged my signature for delivery (I have Ring Camera for Proof I didn't sign). THIRD PROBLEM, they did not send me what I ordered, they send a 2023 vintage not the 2021. At their request, I sent them pictures of what was delivered. On 6/20 they offered a 15% refund if I would keep the bottles that were sent. I agreed and took the dispute off the credit card knowing that they would then refund 15%. FOURTH PROBLEM, I never got the refund, reached out again on 7/18. They said the were waiting on the funds from credit card to be out back into their account which was a total falsehood as the credit card company had already processed it. I reached out again 9/5 and then 10/2. On that 10/2 inquiry, they stated they weren't giving it to me. Therefore, here I am creating a claim. This company is AWFUL and I really wish I had read the reviews. I am looking for my refund of 5% of the $231.64 order which would be $34.75. I would like this refund to my credit card. This company should not have a business license with all of its terrible business practices.

    • Initial Complaint

      Date:09/24/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company sent the wrong product. Product delivered did not match the product in the listing.

      This relates to whisky. There is a clear taste difference between the two whiskies in the product shipped to me and the one shown in the receipt. We’ve had them both; the reason why I purchased this bottle is because it had the label shown in the receipt.

      I contacted the business about this several times, and they will not send me a return label or process a refund.

    • Initial Complaint

      Date:08/27/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a case of wine on August 11th and never received a tracking number emailed several times and now I am blocked or the email address has been changed when to the web site and tried there and still would not go threw. When I ordered the wine it said it was in stock and had 4 day shipping now it has been 17 days and still nothing I have attached the emails and receipt

      Customer Answer

      Date: 09/05/2024





      Better Business Bureau:


      I got in contact with wine chateau today. They issued me a full refund for my purchase. There reason that they were unable to fulfill my order is because they no longer were able to get this product back in stock



      Regards,



      ****** ***** 

    • Initial Complaint

      Date:05/24/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order for one bottle of Tequila for about $300 around 05/10/24, then received a confirmation on 05/15/24 that the order was shipped. order no. is ********. The tracking site never got updated, does not show any progress and the "support" does not respond to any emails. When calling, I was lied to that the order was going to be delivered today. Nothing got delivered and the fake tracking site still shows the initial information from 9 days ago.At this time, I consider this "business" to be a complete fraud and unless I get my money back by the end of day tomorrow, I will also file a fraud complaint with local authorities in ** as well and will also file an internet fraud complaint with my credit card company.

    • Initial Complaint

      Date:04/09/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company advertises wines they don’t have, sends the wrong wines, then gives 15% off to try to scam you into keeping it. I bought this 2027 and they sent me bottles of 2019. They told me they didn’t have it so they decided to send what they had without asking me. They tried to give me 15% off to keep it, but their fees had already increased the price over market value. I returned the wines and have not received my money back. Now I see that they are still advertising this wine and they know they don’t have it!!!

    • Initial Complaint

      Date:12/13/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order for 4 bottles of wine, order # *********, confirmed on 11/23/23 for a total of $214.58. Received 1 of 4, contacted company and was told all were shipped when website said 1/4 shipped. Contacted company, they continued to say all shipped and have stopped responding to my emails. I only asked for wine or refund on 3, no answer.

    • Initial Complaint

      Date:11/27/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order a week ago. Y credit card has been charged and my wine hasnt even shipped! No shipping info, no return email or phone message.

    Winechateau.com is NOT a BBB Accredited Business.

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