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Business Profile

Ecommerce

Rx-Safety.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:05/23/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** this company. I chose them for lens replacement because of the lower price, but the experience has been awful. I placed my order on April 9, and it's now May 23I still don't have my glasses. They have both my money and the glasses I sent in. I've been told repeatedly that my order is delayed. I urgently need my glasses, but no resolution. ****** from **************** has stayed in touch, but Ive yet to hear from a supervisor. Do not trust them with your money or your eyewear.Hi ********,Just to let you know we've received your order #******, and it is now being processed:[Order #******] (April 9, 2025)ProductQuantityPrice *********************************** Frame Description (Required) *:********* ****** 923Z 021 150 ZYLOWARE Lens Type:single-vision Single Vision Corrects one field of vision (reading or distance)OD/Right/Sphere:-0.50 OD/Right/Cylinder:-0.25 OD/Right/Axis:116 OS/Left/Sphere:-0.50 OS/Left/Cylinder:-0.50 OS/Left/Axis:115 Pupil Distance:66.5 PD L (opt):None PD R (opt):None Lens Material:Plastic CR-39 1.49 Standard Material + Economical Lens Color:Dark Gray ($10.00)Mirror Lens Coating:None Anti-Reflective Lens Coating:None Shipping Label:I'll provide my own 1$39.99 Subtotal:$39.99 Discount:-$6.00 Shipping:$9.60 via Priority MailTax:$0.00 Payment method:Credit Card Total:$43.59 Billing address ******** ****** *************************************** ********** ********************* Shipping address ******** ************************************************************************************** Thanks for using rx-safety.com!Need to return? **************************************************

    Business Response

    Date: 05/30/2025

    We have shipped your order which will arrive today and apologize for the delays.

    I have also refunded your credit card to try to make up for the poor experience that you had.

    If anything else is needed please reach out to me directly.

    Customer Answer

    Date: 05/30/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the businesss response to complaint ID ******** and find the resolution satisfactory. The glasses were delivered today, and the business issued a full refund in acknowledgment of the poor experience.

    Regards,

    **** ******

Rx-Safety.com is NOT a BBB Accredited Business.

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