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Business Profile

Foods

Jersey Pork Roll

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/24/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pork roll ************ sand. The large ( approximately 6 foot sign outside their business said the price was $10., my bill was $12.34, I paid with a $20. bill. I got $7. change. First I asked about the missing $.66 &. was told we dont have change, then I asked about the $12. charge for the sandwich & was told they dont go by the advertised menu outside but go by the approximately 6 menu under glass inside, didnt know I was supposed to search for a secondary menu, ( also was charged $.34 for a restaurant fee, I paid cash so it was for using a credit card ) just would like to warn people of their business practices. They got me this time, wont happen again.

    Business Response

    Date: 05/27/2025

    Dear Mr ***************** understand you are dissatisfied with the price charged for a sandwich you purchased. We kindly suggest that you contact the establishment from which you bought the item to address this discrepancy, as Jersey Pork Roll does not sell prepared foods. We operate exclusively as an online business and do not have a physical menu or offer any ready-to-eat items.

    It is possible that you may be thinking of Jersey Roll, which is located at ****************************************, and can be reached at ************ or ******************************************** They are situated within the same zip code as your location, whereas we are located over an hour away.

    We hope this clarification is helpful.

    Customer Answer

    Date: 05/28/2025

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My apologies to your business. I thought They were all one and the same business.

    Regards,

    **** ******

Jersey Pork Roll is NOT a BBB Accredited Business.

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