Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am lodging a complaint against Camp Coconuts due to their failure in providing services as advertised, coupled with their lack of response to my concerns, despite my having paid $3,437.50 upfront.February 29th will compel me to take further steps.After numerous attempts to reach out through emails and calls, I received only one response after 4 months of attempts from the director, who offered a 2-week credit for the next year. Considering the significant misrepresentation of the camp's amenities and location, I requested a partial refund. This seemed a reasonable request, given the circumstances. He told me in Oct. 2022 he'd look into it. I have not been able to reach anyone since. This request was based on the false advertisement of the camp's location and amenities, and the fact that two other families I know received refunds or did not have to complete their payments for equivalent weeks. It seems unjust that I am effectively being penalized for having paid in full.Moreover, I was appalled to learn that ****** Pools had notified Camp Coconuts in December ***************************************** 2023. This crucial information was withheld from customers for over six months and only communicated via a general email during the first week of camp. As I joined after this email was sent, I was never personally informed of this change in location. This lack of transparency is unacceptable.Additionally, the camp facilities are substandard, with only three outdoor stalls for over 250 children, which are in a deplorable state and lack privacy and security. The overall lack of space and limited activities are a far cry from what was portrayed on your website and communicated on social media. If Camp Coconuts is unwilling or unable to assist in resolving this matter, please inform me promptly.However, should there be no response from your side by the end of business on 02/29, I will be compelled to take further action.

• Initial Complaint

  Date:09/30/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for a credit from the camp since August 15th, 2022. The amount of the credit is $891.10 and i have in writing from the owner they will credit this with the amount for a week of camp and excursions. We have sent multiple emails to the camp, stopped by and can still not get the refund - they are 'working out their books." Two emails below with the exchange.Thanks ************************* Email #1:Sent: Monday, August 15, 2022 5:03 PM To: coachd campcoconuts.com <*********************************>Subject: Re: TOP SECRET INFO FOR PARENTS (COLOR WAR) Yes thank you. That would be the card ending in ****. On Monday, August 15, 2022 at 04:46:39 PM EDT, coachd campcoconuts.com <*********************************> wrote:Hello,We will refund the week and excursions. Would you like that to go back to the card on file?Get Outlook for iOS Email #2:coachd campcoconuts.com <*********************************>To:*********************************** Cc:********************** Thu, Sep 1 at 2:22 PM Hi ******,Coach ****** let me know the Epi-pen was picked up. The credit for week eight attendance is $891.10.Best wishes,Coach ***** Director ************ Camp Coconuts Camp Kuokoa Coconuts ******************