We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Deck Builder

Decks, Decks and More

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Deck Builder.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/27/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired Mr. R. to provide the service of a small remodeling job to our enclosed sun porch in order to make it a pleasant play room for our young daughters. The job was to install a closet, sheet rock on three walls & the ceiling, include molding around the windows, floor and doors, install a new ceiling fan & outsource an electrician to install updated lighting. A basic carpet was also going to be installed then the room would be painted. Mr. R. quoted us $6050 for this project, and assured us that it would not take longer than a few days, possibly a week depending on availability of "his" electrician, whom he implied was an employee of the company. Mr. R. collected a cash deposit from us of $3025 on April 26, 2024. He didn't begin work until May 14th. By May 15th, he had already requested another payment of $1500, which was premature as the contract stated that no further payments would be due until the job was completed. Mr. R. intimated to us that he would not be able to afford to pay his electrician unless we paid early. This happened again on 5/27 when he requested $850 then changed the requested amount to $1000 - again, indicating that he would not be able to continue if he were not paid this amount, citing this time “unexpected financial issues” over Memorial Day weekend. We provided this payment with great hesitation, this time attempting to get a confirmation of completion of work from him, but as he had previously, he told us that it would be finished by the weekend. The work that had been done to this point seemed rushed and sloppy, and his lack of ability to actually complete the work he committed to was evident. Mr. R. abandoned the project on June 11, 2024 and has refused to answer texts messages or emails. He had been working on the project and when someone arrived home, his stuff was gone. We have filed a small claims lawsuit against him and are hoping that others do not fall victim to his lack of experience and his poor character.

Decks, Decks and More is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.