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Business Profile

Cell Phone Repair

Ubreakifix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cell Phone Repair.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my cell phone screen break on 4/16/24. I had it replaced by Ubreakifix Millburn, who reattached it using an adhesive, for the cost of $222.30. They have a one-year warranty for the repair. The repair failed, and the screen popped off within 8 months. I brought the phone and the screen back to the store within 5 minutes of it popping off to have it repaired. They declined to honor the warranty, stating that I must have either dropped the phone or damaged the screen if I attempted to repair it myself (which I had not). It is possible the screen may have been damaged from falling off the phone, but the screen fell when it popped off because the adhesive failed. It seems they don't have to honor any warranty if they can just claim a customer dropped their phone, and it becomes a he said-she said situation that works in their favor. They have endless one star reviews in which people describe their business as a scam, and I wish I had researched them before using them.

  • Initial Complaint

    Date:09/11/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought a ******** Switch to the store on 1/6/22 to see if it could be repaired. I was charged $198.74 up for evaluation and repair. I was told it would take two weeks. After two weeks I contacted the business. They said it was still out for repair. Contacted them a second time and was told they could not find any record in their system. They called me back and then said that the Switch was in the store and could not be repaired. I went to the store to pick it up, and it was not the correct Switch as the serial number was not the same as the one I brought in. The store said the manager would contact me in two days, which did not happen. The store has not refunded my money or produced the correct Switch.

Ubreakifix is NOT a BBB Accredited Business.

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