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Business Profile

Sports Medicine

Sportscare Physical Therapy

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sports Medicine.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/28/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Dear Better Business Bureau:

    I am appalled with the bogus charges that not properly communicated during my 1 hrs physical therapy session on October 19 2023 at Sportscare physical therapy facility. As the receptionist requested, I had provided the insurance coverage card, paid upon request the co-payment $50 on the day of the visit and no other charges were disclosed when I left the facility.

    In April 2024 Five months later, I have been billed with undisclosed charges such as Therapeutic PX each 15 min excercises at $177, Self-care/home mgmt at $150, manual therapy TQSRegions each 15 mins at $150 treatments that not performed. I have attempted to resolve this issue directly with the Sportscare physical therapy Billing via phone calls and email, but unfortunately, my concerns have not been adequately addressed, and the charges remain.

    As these charges are unjust and constitute fraudulent billing practices, I request your immediate intervention to investigate this matter.

    Best regards,

    ****** ****

Sportscare Physical Therapy is NOT a BBB Accredited Business.

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