Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I hired Monmouth Beach Plantation shutters and blinds in May of 2021 to install a wood plantation shutter system on our sliding door. We were promised a 6-8 week turnaround which turned into 13 weeks. We were baited and switched upon from wood to composite material, even though we paid for wood shutters. Upon their installation that didn't happen until ******, I questioned the structure just going over the door's molding and it not being removed. *** informed me that "that's how they do it all the time." As it turns out, the "expert installer"only used 1.5 inch screws which connected the decorative molding on the shutter system into the molding surround of the door. The only support system was the door molding as these screws never reached the header, let alone the sheetrock. By Christmas we noticed the door's were starting to make marks in the carpet. We contacted **** and were told they would get to ** after the holidays to adjust the doors. *** came with a helper and adjusted the wheels to raise the doors. For a time this did solve the doors touching the floor, but again around the holidays of 22, the doors were touching the carpet again and the molding was pulling away from the wall. (See pictures) When we called **** again, *** was very busy and finally came to assess the issue with *****, the original installer on February 21 2023. My husband was told by ***** and *** the this needs to be done over. He said he would order new parts and reinstall a new system.*** did not return until April 27th to remove the shutters and said he would come back to remeasure after the new trim was installed. We have texted each week since he left to have him return. Each exchange was met with a delayed response and excuses as to why a simple phone call was not possible, from testing positive for covid to being out of town to name a few. He was supposed to call us on May 22nd and still hasn't.

  Business Response

  Date: 06/05/2023

  Will send refund for the Sliding door. Will send the refund by Tuesday, June 6, ******************************* the complaint.  

  Customer Answer

  Date: 06/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    It is my understanding based on the business response that we will receive a refund for the amount of $2480.00 by June 6th to *************************************************************

  
  Regards,
  
  ***************************