We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Software

CosmoLex Cloud LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I subscribe to their law practice management software. They advertise and market split billing, which is a key feature for many law practices. This feature has broken numerous times in the past, and it is currently broken and has been since April 20. Given the amount of cases I have that involve split billing, it has basically put my entire billing and invoicing at a standstill. They provide no meaningful support, just vague "we sent it to the engineers" and "give us more time" types of statements. It is next to impossible to actually get anyone other than base level tech support people on the phone to discuss anything. I would like someone with some degree of authority within the company to contact me with meaningfull answers as to when this issue will be addressed, and what compensation will be provided for the damages this is causing. I am also including in my resolution that they should stop advertising split billing until they actually have the feature working correctly.

  • Initial Complaint

    Date:10/23/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Friday, October 4, 2024 at 1:31 p.m. I sent an email to Saul V*** of CosmoLex Customer Success confirming that I would like to cancel our subscription prior to the annual automatic renewal date of October 6, 2024. I received no response. On Sunday, October 6, at 11:16 a.m. I received a receipt for the renewal of our annual plan in the amount of $6,703.57. I sent an email to Mr. V*** that same day requesting a full refund. On Tuesday, October 8, 2024 at 1:16 p.m. Mr. V*** replied, saying that a refund was being processed but would take "a few days to show on my end." When the refund did appear on my credit card, the amount was only $6,459.60. CosmoLex is refusing to acknowledge their mistake and claims they have no way of refunding the difference of $243.97 to our firm.

CosmoLex Cloud LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.