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Business Profile

Online Retailer

High Point Scientific

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1.5

Average of 2 Customer Reviews

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Review Details

  • Scott S.

    Date: 07/02/2024

    On March 18, 2024 I ordered a ******* Optics RedCat 51 Gen 2 f/4.9 APO Refractor Telescope - Upgraded Version, from High Point Scientific. It arrived several days later via *** in apparently good shape.I immediately unpacked the telescope and was quite pleased at the condition. I put it back without any other inspection or trial.My wife and I left on April 10, 2024, for a 2- month road trip. I was hoping to find dark, clear skies along the trip to try out my new RedCat 51.Unfortunately, things didnt work out. I had the foresight to try the telescope and my Canon EOS 40D DSLR camera during daylight hours. Nothing at all seemed to work as expected. The condition of the telescope left me wondering if I had accidently been sent a customer returned telescope or maybe a factory second.I never did get to use the telescope.I have contacted High Point Scientific only to be told by customer service rep ******* that the problems that I have encountered are typical with ******* Optics products. I asked about the torn foam and ******* said that they see that all of the time with ********************* products. I asked ******* about the scratches and chipped anodization and he said that those problems happen all of the time and that "This is the quality we have come to expect from ******* Optics."I asked if the telescope could possibly be a customer return and he said that shipping me a customer return would have been impossible. He claimed that the telescope that I received was 100% new but of typical low quality from ******* Optics.Apparently ******* from High Point Scientific has no problem telling customers that ******* Optics products are of low quality.I bought my RedCat 51 under the opinion that ******* Optics products were top of the line and of superior quality. I have spent over $800.00 (US) on a telescope that doesn't work and High Point Scientific (the seller) has told me that it's not their problem. They offered no solution whatsoever.

  • Robert M

    Date: 01/27/2024

    Filters product reviews and claims they don't post them until they can contact the customer that posted the review. After talking to them on the phone about my review, they said to contact the manufacturer. My review was 3-stars (AVERAGE) for the product. My review has not been posted as of the date/time of this review.

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