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Business Profile

Air Cargo

The UPS Store

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/18/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 6, 2023 at approximately 3:38p EST I dropped off an unpackaged item at *** Store #**** and utilized the packaging services offered to send a valuable item to a recipient. I paid for the packaging services in cash, and the item was shipped as planned. However, upon arrival, the item was found to be damaged.I just called store #**** in an effort to retrieve a copy of the receipt for the packaging services. The manager explained that he couldn't see a transaction in his system and that it's very possible he didn't enter an "official" transaction into the system when taking my cash for the packaging services. This is unacceptable. I paid for packaging services, and it is the responsibility of *** to provide a receipt for those services. It is also the responsibility of *** to acknowledge that they packaged the item. Without the receipt, I am unable to prove that *** provided the packaging services, and *** is effectively denying my rightful claim for damages.The expensive item that was shipped is a key component of my computer and is affecting my ability to conduct my own companies business.

The UPS Store is NOT a BBB Accredited Business.

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