Complaints
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/07/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was misled by Broad Financial. I am a self-employed person and they opened a Self Directed 1ra rather than a Self Directed Solo 401K. I paid a fortune for this service and expected much better guidance in terms of my selections
Business Response
Date: 10/30/2023
Hello
******, thank you for your feedback. We apologize our level of service did not
meet your expectations. We can assure you that our team aspires to provide
excellent customer service and product offerings at a fair price. In this
particular situation, the initial account signed up for was a Self-Directed
IRA. Once we were made aware that you’d prefer to sign up for a Solo 401(k), we
promptly contacted you, received your authorization to sign you up for a
Solo 401(k), and resolved the mistake.
In
general, we make every effort to be transparent and explain our offerings
simply and clearly to ensure a positive experience for every client. Based on
your feedback, we will look to make improvements. We wish you the best of luck
on your investing journey!
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