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Business Profile

Watch Manufacturers

Movado Group, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Watch Manufacturers.

Complaints

This profile includes complaints for Movado Group, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Movado Group, Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 16 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/27/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a watch from Mavado Group , *** online, Mavado Company Store. At the time of purchase, I selected and paid for overnight delivery with the clear expectation, as reasonably understood in the industry and by the language used, that the item would be shipped and arrive promptly. Nowhere during checkout was it disclosed that an additional 3-4 days processing delay would apply to expedited shipping options. I emailed Mavado Group ***., and the return email stated that, That part was in the **************** section, however that part was not disclosed during checkout. This clearly constitutes a material misrepresentation and deceptive business practice. Please look at the tracking history. The item was shipped Friday morning, 7:45 AM, and the next day, Saturday evening, 8:46 PM, it was reported that it was in *******, **. All I want is Mavado Group ***. to refund the $30.00 I paid for overnight delivery. ESTIMATED DELIVERY Monday APR 28 On Its Way SHIPPING HISTORY Hide Shipping History SATURDAY, APRIL 26 8:46 PM | *******, ** Arrived at ***** hub 1:14 AM | ******, ** ************** hub FRIDAY, APRIL 25 4:50 PM | *********, ** ********** origin facility 4:09 PM | *********, ** Picked up 7:45 AM Shipment information sent to *********** Tracking Number:287941899904

    • Initial Complaint

      Date:02/06/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Needed to put original Movado band(was installed at time of purchase few years ago) on original Movado watch purchased from Movado. Contacted Movado and received address and instructions.
      Shipped watch, band and all small details.

      12/27/2024: Watch received by Movado.

      01/07/2025: Repair approved and payment $36.92 processed.



      The repair request was to install the original band that was purchased with the watch. As I understand, the wait time for this process spanned the 12 days between 12/27/2024 and 01/07/2025. This leads me to question why the seemingly straightforward task of installing a Movado band on a Movado watch requires such an extended timeline since I was told repair(not band installation) takes up to 5 days.

      Still I have no watch neither any detailed explanation.

      Considering the premium price I paid for this watch, I find the delay unacceptable and inconsistent with the high standard I expect from the Movado brand.

    • Initial Complaint

      Date:01/13/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have a coach watch and I've been getting the runaround for months about is it a 1-year warranty or two year warranty. And where to take it and I've went to different stores to take it and they told me they don't fix them. Like the coach store at Disney springs in Orlando. And I was told to take it somewhere else it's like 50 minutes away from me. This information comes from coach and Movado websites. So I ended up mailing it in and it's right around 12 months plus one or two months probably under 12 not including all the time to figure out where to take it. And I mail it into the MGI repair shop pay $10 for that. And they send it back to me with no notes or anything but one piece of paper I'm not sure if I include or not but it talks about 12 month warranty. And even if it is 12 months they didn't offer to fix it or tell me how much it would be or anything. They just sent it back to me wasted all that time and money shipping it to them.

    • Initial Complaint

      Date:12/30/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have encountered an issue related to the pricing of a watch I purchased. The advertisement indicated a lower price, which I documented in a screenshot from the company advertisement, clearly reflecting the correct website and the specific page. After selecting the watch on the website and placing it in my cart, I found that it wasn't discounted to the advertised price of $635.00. I called customer service, spoke with Blake V. , and sent him a screenshot. He agreed with me and stated he would talk to a manager to match the price. Blake came back and stated that it was a mistake by Google and that it was incorrect. He said they didn't have a way to update it because Google controls it. Subsequently, not even an hour after my conversation, I noticed that the cost of $635.00 had been removed from the website advertisement.

      Moreover, during our conversation, I was informed about the option for two-day shipping; however, I did not receive clarity on how to enable this option at the time of purchase.

      Upon further research, I discovered the same watch listed for $679.00 at *** ***** ******.

      Given this situation, I believe it is reasonable for Movado to consider honoring the initially advertised price.

    • Initial Complaint

      Date:11/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My wife purchased a Movado watch for me (I have had many from this company and have previously loved everyone). Within 4 month of barely wearing it since its a special occasion type watch the majority of the metal band had some type of reaction and started to fade away. There are no scratches or other damage and it is clear it was defective . The first *** *** even told its possible to happen. I then started the process of reaching out to Movado to find how it can be fixed . I was referred to multiple Departments and even told by a *** that it would be ***laced with no issue . I was unsure who I spoke to but the conversation was recorded so I am sure its on record . I was then referred to **** ****** on their team and helped get a ***** label and form to fill out . He did say they should cover it but need to go thru process which I explained at the time I am not paying for any repairs as the watch is under warranty and it was only a few months before this happened . I was just told it will be close to 100 dollars to repair. This is unacceptable for a watch under warranty and clearly showing signs of bracelet being defective. I have own at least 6 watch from them as well as additional pieces my wife owns . We have been very loyal to this company and the fact I am being charged money for a defective product that is supposed to be touch notch is horrible . You have lost a customer for life

    • Initial Complaint

      Date:10/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday 10/26 I placed an order with Olivia B. owned by Movado) and was able to place a successful order, which was not fulfilled. The following Monday I checked on the shipping and was told there was no record of my purchase. I placed another order (now having been charged $340) and it was unsuccessful. I contacted my card carrier and was assured of no issues, and then I contacted Olivia B. and was told that it was potentially my browser history causing the issue and to try a new device. After saying I have tried two different devices, there was no more resolution offered. I will avoid this company at any cost going forward, and would encourage anyone who values their time and money to do the same.

    • Initial Complaint

      Date:06/12/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We bought a watch that came with a battery that does not work and we have emailed multiple times and they responded once and asked the issue after we told them the issues and then they never responded again so my husband has not been able to use the watch at all so we want a refund.

      Business Response

      Date: 06/13/2024

      Dear ********, 

      I sincerely apologize for your experience with your timepiece and the communication issue with our team.

      We will reach out to you today. 

      I thank you in advance for your patience and understanding as I work to resolve this matter for you. 

      Kind Regards,

       *******************

      Customer Care Manager
      **********************
      *************
      Monday Friday, 9 am through 5 pm,Eastern Standard Time


       

       

    • Initial Complaint

      Date:03/13/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased Movado connect 2 watches for myself and my wife, spend almost $700.00... within a week filed complaint as the watch does not even last on battery for half a day. They recommended some changes and still it is not working. Have tried to resolve this multiple times with the company. But, it has all been in vain. I have not been able to get any resolution. And, after spending $700 on watch, and on movado this is not what I had expected! I need resolution in the sequence of preference 1. no exchange replacement for same value as this has been a ridiculous experience with Movado!2. Please refund me all my money back. 3. Replacement of same value with regular movado watch and not connect... connect is ridiculous!!

    Movado Group, Inc. is NOT a BBB Accredited Business.

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