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Business Profile

Spa

Spavia Day Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After reading about Spavia giving back to First Responders (my husband is a policeman), I decided that would be the perfect out-of-******** to buy my friend a gift card for her 50th birthday! Since we all live about 1.5hrs away from each other, the ********** location was a perfect half-way point. The three of us took our vacation days on 8/26/22 and while driving to the salon, about an hour before the appointment, I received a phone call that none of our services could be performed because the therapists had all called out. Spavia's policy states, "Appointments must be canceled at least 24 hours in advance, otherwise the appointment will be considered to have been used and an available Membership or Rollover Treatment will be redeemed. If a Membership Treatment is not available, members will be charged 50% of the regular price of the scheduled treatment." I tried to contact the Franchise Owner and after a few weeks ************************* finally called me back. He basically told me to deal with the situation and its the new way. Next I contacted Spavia through their website. *************************, Regional Manager, replied, "Each location is individually owned and operated. You will need to follow up with the owner for resolution." That would send me back to *************************. It's not right that Spavia hasnt adjusted any of their terms for customer cancellations, but it's okay for them to just cancel on you? My only request is to be refunded the $198 for the gift card purchased. At this point, there is nothing that can be done to salvage the relationship with the company.

Spavia Day Spa is NOT a BBB Accredited Business.

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