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Business Profile

CPA

Straighttalk CPAs

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/16/2024

    Type:Order Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On approximately 3/06/24 l delivered original documents, **************** of real estate transactions to *******************************************************, ************************ OH. l had recently moved to ***************** so l met with ******************** in Feb '24 to ASK ******************** IF his practice would allow him to take me on as a client. He assured me that he could accomodate my '23 tax filing because he'd recently connected with "Straight Talk, CPA's" so he'd have the support needed to ccomplete '23 tax filings in a timely manner. During our discussion, l shared with ******************** my '21 tax filing so he could SEE what my tax filing entailed.So l summarized all my **************** catagories, and prepared a spreadsheet for rental properties. l also provded my actual '22 tax filing for *******************. My documents were originals as l trusted him. l was required to pay half the quoted charge for service, or $275 to "Straight Talk" & fortunately l do have a reeipt for that payment.I began getting concerned as to the status of my tax filing as l'd heard nothing over the several weeks that l assumed my taxes were being prepared. l called ************************ office on Thursday 4/11 to obtain an update on my '23 tax filing. l was told by the offce receptionist, *************************** that she ould call back with that informaton on Friday, 4/12, but she didn't do so.l called first thing Monday morning, 4/15 - no answer but l left a *************************** apologized for failing to follow through on 4/12. She said Straight Talk COAs had my tax material & my taxes would be completed before the close of business on 4/15, and l could then sign my tax documents electronically. She then told me to call a *************************** at ************ a Straight Talk CPA's to find out how to get my taxes & to sign off. No answer, no call back after leaving several vmail messages. l finally sent a text message explaining my disgust when hrs thereafter, *************************** did call back, she apologized & said a CPA would call - they have not!

Straighttalk CPAs is NOT a BBB Accredited Business.

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