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Business Profile

Education

CPR Certifications Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/06/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a CPR class from CPR Solutions in 2022. Due to a covid case from the instructor, plus cancelled classes, etc. the schedules were not able to align. I was told in Feburary via email that I would receive a refund in check the *** I paid for the class. By mid-March, I reached out again as I had not received the check. In talking to *****, I was asked many questions about the refund & where I was told I would be receiving one. I referenced the email that she had sent and was still asked a lot of questions. I was then told by her that I would receive my refund in 5-7 days. It is now April and I had to reach out again for status! I talked to ****** and let her know my frustration with the process and I just wanted my money. She escalated to ***** and he alerted me that I was able to get a refund via credit card at a reduced amount or a check for the full amount. I requested the full amount AND for the check to be overnighted to me, as they have been holding on to the funds for way too long. ***** told me he wasn't able to do that and then I asked to speak to the owner. Once the owner (****) got on the phone he was yelling which is highly unprofessional and rude. He explained that his business experienced a surge in schedule and their bank closed on him. I told him I understood and appreciated what he does for the world in teaching people the art of CPR, however the issues he is facing are not my problem and that I just want my money back. It seemed as if he was refusing to release my funds. I again requested for the money to be overnighted/prioritized for me and he again yelled that it wasnt possible. I told him that he didnt need to yell and he told me I was making him excited and that I wasnt understanding. I was told I would receive a confirmation no and I could call the bank myself.I hope to I receive the number today as promised. This has been a horrible, unprofessional and very tacky experience. Will find a new company to use in the future!

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