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Business Profile

Marine Sales and Service

Lake Hopatcong Motor Sports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marine Sales and Service.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/09/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Sea doo GXP watercraft from the business owner. At the time of purchase in May, I paid in full. The owner claimed to not have the ******** issued title for the vehicle, claiming it was home in in safe. I have know the owner and employees for a while and trust his word that he would get it right too me. Since then there have been many mechanical issues with the machine. I still to this day, 9/6/2024 have not received the proper title. I did, however, receive a printed piece of paper claiming to be a bill of sale with no notarization on it. No seller's signature or information. And the former owner's (who sold it to LHMS) nickname on the paper as if he was the one selling the machine.The owner of **** is clearly flipping the title and will not give me a proper title stating the purchase from ****. Or any proper information.

    Business Response

    Date: 09/25/2024

    Please attach supporting documents/receipt of purchase 

    If this machine was purchased through us, owner should have an invoice for the transaction + bill of sale in question.  

    I will also need the year make and model of the machine as SEADOO doesnt nor ever did offer a GXP model.  

    We are strictly a  repair only facility and do not sell new or used wave runners. It is possible it was purchased through one of our customers privately but i can not say for sure without proper documentation, owners name, or receipt of purchase.  

     

     

    Customer Answer

    Date: 09/25/2024

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Regards,

    ******* *******

Lake Hopatcong Motor Sports is NOT a BBB Accredited Business.

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